HIMS Rep

ChristianaCare; Newark (DE); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid time off

403(b) with company match!

Care@Work program

Wellness reimbursements

Job summary

ChristianaCare in Newark, DE is seeking a Health Information Management Representative to perform reception, clerical duties, and respond to requests for medical records. You will screen visitors, triage information requests, and coordinate release of information to treat patients while ensuring privacy and compliance.

The schedule is Monday-Friday 9:00am to 5:30pm with every third weekend required. The role requires a high school diploma and at least two years of office experience interacting

Qualifications

• High school diploma or equivalent required.
• Minimum two years of office experience dealing with the public, preferably in a hospital setting.
• Experience with medical records systems preferred.

Responsibilities

• Greet and assist visitors, maintaining departmental security.
• Answer phones, triage calls, and process incoming mail.
• Assist with authorizations and release of information requests.
• Assign access to medical records in electronic systems for external requesters.
• Coordinate death certificate generation with physicians and others.
• Prepare and index medical record documents for patient files.
• Track disclosures of patient information and manage release of information.

Skills

Customer service

Office experience

Education

High school diploma

Tools

Electronic medical records

Job description

Job Details

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America’s Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

Primary Function:

The Health Information Management Rep performs reception and clerical functions including response to requests for medical records and release of information, completion of death certificates, preparation and scanning of loose charting.

SCHEDULE- 9:00am -5:30pm Monday-Friday with every 3rd weekend required.

Principal Duties and Responsibilities:

• Utilizing excellent customer service skills, greets and provides assistance and/or direction to all persons entering HIMS. Maintains departmental security by screening all departmental visitors and permitting access as appropriate.
• Answers and triages telephone calls and distributes facsimile information. Opens, reviews and distributes incoming mail as appropriate.
• Identifies and triages requests for medical information received via telephone or in person. Assists requesters with completion of authorizations. Completes requests for medical information in the absence of a Release of Information representative for treatment purposes.
• Assigns access to medical records within the electronic record systems to external requesters.
• Generates death certificate in conjunction with physician completion and coordinates with Nursing, Pathology, Medical Examiner Investigators, Funeral Directors and Physicians all functions necessary to assure completion of death certificates and the release of deceased patients’ remains.
• Prepares, scans and indexes ancillary service reports and other loose medical record documents for patient records.
• Accounts for disclosures of patient information in the release of information tracking system.
• Bundles and packs discharged patients’ medical records for transport according to department policy.

Experience Requirements:

• High school graduate or equivalent.
• Two years of office experience dealing with the public, preferably hospital related.

Christianacare Offers:

• Collaborative and team focused environment
• Full Medical, Dental, Vision, Life Insurance, etc.
• 403(b) with company match!
• Generous paid time off
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Hourly Pay Range: $18.55 - $26.90

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Nov 6, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/