HIM Operations Lead: Optimize Quality & Workflows

Atrium Health; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Atrium Health is seeking a Health Information Management professional to operate as the SME for teammates and drive quality through policy reviews and training. The role emphasizes independence, critical thinking, and collaboration with leadership to meet regulatory requirements.

The candidate should have a Health Information Management related field or equivalent, a high school diploma, and at least 3 years in healthcare HIM, compliance, quality, or clinical settings to support accurate medical

Qualifications

• High School degree is required.
• Health Information Management or related field preferred.
• Minimum 3 years’ experience in a healthcare setting (HIM, compliance, quality or clinical).

Responsibilities

• Serve as primary SME for teammates on work-related inquiries and challenges.
• Coordinate, monitor and optimize daily work to meet turnaround times and KPIs.
• Review policies and procedures; recommend workflow improvements for quality and efficiency.
• Facilitate resolution of internal and external complaints ensuring regulatory compliance.
• Document quality reviews; provide timely feedback and retraining as needed.
• Collaborate with IT for software testing, upgrades, and issue resolution.
• Partner with Leadership, Risk Management, Legal to respond to questions and issues.

Skills

Independent work

Critical thinking

Communication

Attention to detail

Adaptability to new tech AI

Training and mentoring

Policy review and workflow improvement

Education

High School degree

Health Information Management or related field

Job description

Atrium Health is seeking a Health Information Management professional to operate as the SME for teammates and drive quality through policy reviews and training. The role emphasizes independence, critical thinking, and collaboration with leadership to meet regulatory requirements.

The candidate should have a Health Information Management related field or equivalent, a high school diploma, and at least 3 years in healthcare HIM, compliance, quality, or clinical settings to support accurate medical