Hilton Phoenix Tapatio Cliffs Resort - Telephone Operator

Aimbridge Hospitality, LLC; Phoenix (AZ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical/Dental/Vision

Disability insurance

Life and AD&D

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Aimbridge Hospitality, LLC seeks a Telephone Operator at Hilton Phoenix Tapatio Cliffs Resort to greet guests and route calls. You will be the friendly first impression, provide hotel information, and assist with front desk tasks as needed.

Ideal candidates have a high school diploma, basic arithmetic skills, and strong multitasking abilities. This role offers an immediate start with comprehensive benefits and daily pay options in a dynamic hotel environment.

Qualifications

• High school diploma or equivalent required; experience in a hotel or related field preferred.
• Ability to convey information clearly.
• Strong multitasking skills and initiative.
• Effective problem-solving abilities and deadline management.
• Ability to assimilate and adjust complex information to meet specific needs.
• Proficient in basic arithmetic and financial data.

Responsibilities

• Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel.

Skills

Communication

Multitasking

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

Hilton Phoenix Tapatio Cliffs Resort - Telephone Operator Aimbridge Hospitality

Address 11111 North 7th Street, Phoenix, AZ, 85022, US

Schedule Full time

Job Type Regular

Description

Join Our Team as a Telephone Operator!

Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, you’re not just answering calls—you’re the friendly first impression, the go-to guide, and the connection that makes every guest’s day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count!

KEY SKILLS/RESPONSIBILITIES

• Communication Specialist: Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel.
• Service Champion: Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times.
• Information Resource: Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures.
• Privacy Protector: Maintain guest privacy at all times; handle messages and faxes according to standards.
• Operations Support: Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems.
• Front Desk Assistant: Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required; experience in a hotel or related field preferred.
• Ability to convey information and ideas clearly.
• Strong multitasking skills and initiative.
• Effective problem-solving abilities and deadline management.
• Ability to assimilate and adjust complex information to meet specific needs.
• Proficient in basic arithmetic and financial data.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Surrounded by the desert landscape of Phoenix's North Mountain, this all-suite hotel offers luxurious amenities, enjoyable activities and delicious dining options for an unforgettable holiday. Pointe Hilton Tapatio Cliffs Resort features the Falls Water Village, the perfect place for family fun. The Village features 3 acres of swimming pools with waterfalls and a 150 feet waterslide. Relax in one of the private cabanas while sipping a refreshing drink from the Cascades Cafe.