Hilton Garden Inn Milford - Front Desk Agent

Aimbridge Hospitality; Milford (CT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent in Milford, CT. You will be the face of the hotel, delivering warm welcomes and smooth check-ins while handling reservations and guest requests with precision.

Join a team that values guest experience, teamwork, and reliability. The role combines front desk duties, guest interaction, and basic administrative tasks in a fast-paced hospitality setting.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest service superstar: create warm welcomes, assist guests, and ensure memorable stays.
• Communication champ: convey information clearly and coordinate with the team.
• Quick-thinking problem solver: handle challenges promptly and effectively.
• Multitasking marvel: manage reservations, check-ins/outs, and financial details efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

We are located off Interstate 95 and one mile from downtown Milford. They can explore shopping, dining and entertainment options, and discover nearby businesses such as Subway, Avangrid, Sikorsky, Covidien, and Alexion Pharmaceuticals. Yale University is less than ten miles from our four-story hotel. We offer 120 guest rooms and suites featuring self-adjusting Garden Sleep System® beds, 32-inch HDTVs and MP3 alarm clocks. Guests are able to stay productive from their room in the ergonomic Mirra® chair by Herman Miller while using complimentary WiFi at the large work desk. Each room is equipped with a coffeemaker, microwave and mini-refrigerator. We can host a business function or social event in one of our five meeting rooms, accommodating 10 to 220 people. Planners can coordinate a boardroom meeting or a ballroom gala. We invite our guests to savor a tasty drink from the Pavilion Lounge on the patio, and breakfast, dinner and evening room service from The Garden Grille & Bar. For our guests' convenience we have a shuttle service, 24-hour business and fitness centers, and a heated indoor pool.