Highways Enquiries & Licences Officer | Flexible & Remote

Hampshire County Council; United States; Remote; USD 35,000 - 48,000; Full time

Benefits offered by this job

Apprenticeships & qualifications

Annual leave 24 days

LGPS

Travel loans

Job summary

Hampshire County Council is seeking a Highway Support Officer to join the Highways Operation Centre. You will manage customer enquiries, confirm responsibility, issue formal correspondence, and coordinate with technical staff to balance operational needs with residents' interests.

In Encroachments you will process enquiries for obstructions, while in Licences you will handle new applications and issue licences for works.

Qualifications

• Strong communication and interpersonal skills to handle enquiries from residents and stakeholders.
• Proven ability to resolve issues with a customer‑focused approach.
• Good organisational skills and the ability to manage multiple enquiries efficiently.

Responsibilities

• Respond to customer enquiries and identify appropriate actions.
• Process encroachment and licence enquiries, confirming responsibility and issuing correspondence.
• Coordinate with technical staff to balance operational needs with residents' interests.
• Provide clear, timely information and maintain accurate records.

Skills

Customer service

Communication

Problem solving

Attention to detail

IT systems

Job description

Hampshire County Council is seeking a Highway Support Officer to join the Highways Operation Centre. You will manage customer enquiries, confirm responsibility, issue formal correspondence, and coordinate with technical staff to balance operational needs with residents' interests.

In Encroachments you will process enquiries for obstructions, while in Licences you will handle new applications and issue licences for works.