Highway Maintenance Service Coordinator

Calvert County Government; United States; On-site; USD 57,000 - 65,000; Full time

Benefits offered by this job

15 days sick leave

10 days annual leave

13 paid holidays

Tuition reimbursement 80%

Medical, dental, and vision coverage

Job summary

Calvert County Government seeks a Highway Maintenance Service Coordinator to act as the primary contact for citizens and coordinate highway maintenance requests from initial contact through resolution. The role manages service requests, work orders, and maintenance records using Infor, Workday, and other databases, ensuring documentation and timely follow-up.

Responsibilities include tracking CSR data, coordinating snow removal operations, preparing weekly reports, and maintaining ROW records.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service and administrative/clerical experience with computers and standard office software.

Responsibilities

• Record service requests into the Infor CSR module and notify Road Supervisors of new requests.
• Enter work orders into Infor Work Order Database.
• Prepare weekly CSR summary reports with photos in PowerPoint.
• Coordinate snow removal contracts and track invoices.
• Maintain rights-of-way records and contractor paperwork.

Skills

Customer service

Administrative support

Multitasking

Communication

Microsoft Office

Education

High school diploma or GED

Tools

Infor

Workday

Zendesk

GIS mapping tools

Job description

Job Announcement & Closing Date

Job Description: ATTENTION: This job announcement will close at 11:59 pm Eastern Time on either: (A) September 3, 2026, or (B) The date that 50 applications are received; whichever occurs first. If the announcement closes on the date that 50 applications are received, all applications submitted by 11:59 pm that day will be given consideration, including those in excess of 50.

Job Summary

The Highway Maintenance Service Coordinator serves as the primary point of contact for citizens, providing exceptional customer service and coordinating highway maintenance requests from initial contact through resolution. This position manages customer service requests, work orders, and maintenance records using Infor, Workday, and other database systems while ensuring accurate documentation and timely follow-up. The Service Coordinator works closely with Highway Maintenance staff, contractors, utility companies, and other County departments to coordinate services and resolve issues efficiently. Strong organization, recordkeeping, and attention to detail are essential for maintaining reports, rights-of-way records, equipment service schedules, and operational data. The position also supports snow removal operations by coordinating contractors, tracking assignments, verifying invoices, and maintaining snow operation records. The ideal candidate excels at multitasking, communicating professionally, and managing competing priorities in a fast-paced environment. Proficiency with Microsoft Office and database systems is required, along with strong administrative and problem-solving skills. Manages the daily use of the Infor database, including customer service request (CSR) entries and tracking. Provides customer service to Calvert County residents, responding to road maintenance inquiries and follow-ups. Tracks snow contractors, verifies invoices and hours, and updates snow operation records (“snow books”). Coordinates and enters vehicle and equipment PM services and related service requests.

Essential Job Functions

Receives and responds to citizen phone calls and walk-ins, recording service requests into the Infor Customer Service module; notifies Road Supervisors of new requests and tracks unresolved issues across Infor, Zendesk, and email platforms. Enters work orders from citizens, internal Highway Maintenance staff, and other departments into the Infor (formerly referred to as Hansen) Work Order Database. Sources the updated County Rights-of-Way (ROW) list annually from the Department of Public Works Asset Manager. Maintains and organizes engineered plans, departmental plan library, and documents indicating County rights-of-way. Prepares and distributes weekly CSR summary reports with photos in PowerPoint format; monitors CSR completion using Infor to track work performed by Highway crews. Coordinates Community Service and Work Detail programs when associated with Highway Maintenance work. Coordinates with Fleet Maintenance to track vehicle and equipment preventive maintenance (PM) service schedules, enter service requests, and maintain an up-to-date inventory list. Maintains files of Operator Daily Checklists to monitor equipment and vehicle service needs. Prepares reports on incomplete work, project updates (e.g., paving, line striping, litter control), and maintenance tasks such as mowing, pothole repair, sign installation, ditch and pipe work, and snow removal lane miles. Requests and tracks Miss Utility tickets; coordinates with utility companies (e.g., Water & Sewer, SMECO, Comcast, Verizon) when needed for line damage or related issues. Researches storm drain easements related to citizen drainage assistance requests; prepares Temporary Construction Easements for citizen signatures as needed Tracks personnel training, including flagger certification, CDL licensing, and environmental compliance (“Green Card”). Provides backup for the Highway Maintenance Executive Administrative Aide and supports payroll and personnel tasks such as entering purchase orders, paying invoices, and monitoring payroll using Workday. Provides office coverage during weather events and other emergencies to ensure operational continuity. Works the full duration of weather or emergency events, calling in contractors, tracking assignments, collecting and organizing contractor paperwork, and supporting office operations throughout. Supports Highway and Procurement in overseeing the County’s Snow Removal Contract. Manages and updates the County Snow Book, including snow routes for both County employees and contractors. Tracks snow contractor vehicle inspections, required paperwork and communicates via email with contractors for pre- and post-season meetings and expectations. Verifies snow contractor invoices against inspector time reports and approves them for payment; maintains snow event budget spreadsheet.

Knowledge, Skills, and Abilities

Knowledge of Road and highway maintenance procedures, including snow removal, paving, mowing, drainage, and related operations. Database systems such as Workday, ZenDesk, and Microsoft Outlook. Infor; Work Order system and Customer Service modules. Use of GIS maps and other mapping tools. County rights-of-way and easements. Skill in Providing effective internal and external customer service. Use of Microsoft Office applications, including, but no limited to, Word, Excel, PowerPoint, SharePoint, and Outlook. Tracking work orders, contractor activities, maintenance schedules, and equipment service records. Ability to Perform general office clerical work quickly and efficiently. Follow oral and written instructions. Communicate professionally with the public, coworkers, and contractors to explain services, receive requests, and resolve concerns. Manage contracts, monitor contractor compliance, and verify invoices against documentation. Maintain accurate records and detailed service logs. Work independently and multitask in a fast‑paced environment. Operate standard office equipment and use various databases and software systems.

Required Qualifications

• Training and/or Education: High school diploma or GED equivalent.
• Experience: Minimum of two (2) years of experience providing customer service and performing administrative, clerical, or office support work, including the use of computers and standard office software.

Special Requirements

This position is classified as Essential Personnel and requires availability to work extended hours during weather events and emergency situations, including overnights, weekends, and holidays. Must be able to remain on-site for the full duration of emergency events to support operations.

Physical Demands

Must be able to work long hours during emergencies and weather-related events, including overnight, weekend, and holiday shifts as needed. Frequent operation of a computer and other office equipment for extended periods, often with interruptions.

Unusual Demands

Required to work outside of regular business hours, sometimes on short notice, as part of emergency or essential operations support.

FLSA Status

Nonexempt Compensation Steps: Pay rate: $27.26 - $31.22 per hour; $56,701 - $64,938 annually Grade 719, full-time position, 40 hours per week

Closing Date

Position closing date: September 3, 2026 Please Note: This position will close at 11:59 p.m. on September 3, 2026. The position will be removed from the website as of 12:00 a.m. on September 4th.

Benefits

Calvert County Government offers a comprehensive benefits package designed to support employees' health, financial well-being, and work-life balance.

• 15 days of sick leave
• 10 days of annual leave
• 5 days of personal leave
• 13 paid holidays *14 in an election year
• Defined Contribution Plan
• 457(b)
• Deferred Compensation Plan
• Medical, dental, and vision coverage
• Flexible spending accounts
• Up to 80% tuition reimbursement
• Gym membership discounts

Calvert County Government offers a wide range of benefits to enhance the lifestyle of our employees and the lifestyle of their families and dependents.

Equal Opportunity Statement

Calvert County Government is committed to providing equal opportunity and reasonable accommodations for qualified individuals with disabilities.