High-Volume Server Assistant - Live Entertainment

TC North Shore; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Job summary

TC Restaurant Group is seeking a Server Assistant to support servers in a high-volume, live entertainment setting. You will help with beverage and food service, maintain cleanliness, and ensure guests have a smooth, enjoyable visit.

You will communicate with guests and team members, follow safety standards, restock supplies, and assist with opening, running, and closing duties. This role requires standing for long periods, the ability to lift up to 25 pounds, and availability for varied shifts,

Qualifications

• High School Diploma or equivalent required.
• Proof of eligibility to work in the United States.
• Must be 18+ years of age.
• Adhere to and enforce company, local, state, and government specific regulations.
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
• Ability to stand and exert well-paced mobility for the duration of a scheduled shift.
• Must be able to lift up to 25 pounds and/or move objects up to 50 pounds.
• Work will include indoor and/or outdoor areas. Must have the ability to withstand high and low temperatures.
• Work may be performed in small areas with a 3 ft. access.
• Schedule could exceed 30 hours per week and may include overtime when approved by management.
• Work varied shifts to include days, nights, weekends, and holidays.
• Ability to be exposed to day life/nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment.

Responsibilities

• Assist restaurant servers in tasks necessary to maintain their tables and assist their guests throughout the visit.
• Provide friendly, efficient, knowledgeable, and helpful service of food and beverage in accordance with established quality and time standards.
• All SAs should have complete knowledge of the food and bar menus, as well as a complete understanding of host and support staff procedures
• Prepare restaurant tables with special attention to sanitation and set-up
• Assure tabletops and chairs are sanitized as well as floor area around them
• Understand and read a food or beverage order.
• Ensure food is served in accordance with safety standards (e.g., proper temperature)
• Confirm that each order has appropriate preparation, plate/glassware, garnish, presentation, necessary serving utensils and is complete before taking it to a guest.
• Must say the name of food and beverages delivered to guests.
• Carry dishes from bars and tables to kitchen dish area
• Maintain a good rapport with the FOH & BOH management teams
• Inform management of any complaint, comments, or incidents
• Ability to communicate effectively with guests, Team Members, and Management in both written and verbal form
• Respond to Guest inquiries and requests in a courteous, knowledgeable, and polite manner
• Maintain line of sight/atmosphere control by circulating through your work areas throughout shift
• Keep all tabletops, floors, and service areas clear/free of dirty glasses, and any unnecessary items throughout shift
• Keep service station and service equipment storage organized
• Ensure daily/nightly/weekly and opening/running/closing duties are completed
• Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles.
• Observe and anticipate guest

Education

High School Diploma or equivalent

Job description

TC Restaurant Group is seeking a Server Assistant to support servers in a high-volume, live entertainment setting. You will help with beverage and food service, maintain cleanliness, and ensure guests have a smooth, enjoyable visit.

You will communicate with guests and team members, follow safety standards, restock supplies, and assist with opening, running, and closing duties. This role requires standing for long periods, the ability to lift up to 25 pounds, and availability for varied shifts,