High-Volume Restaurant Manager – Guest Experience Champion

The Cheesecake Factory Incorporated; Novi (MI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid vacation

Quarterly bonus

Dining discount 25%

Job summary

The Cheesecake Factory Incorporated in Novi, MI is seeking a restaurant leader to manage daily operations in a high-volume, full-service setting. You will coach a 30+ person team, drive guest satisfaction, and oversee financial performance including labor and costs.

This role requires 3+ years of management experience, strong leadership and communication skills, and proficiency with Microsoft Office. ServSafe certification preferred.

Qualifications

• 3+ years of management experience in a high-volume, full-service restaurant.
• Strong leadership, coaching, and communication skills.
• Demonstrated profitability, labor management, and sales experience.
• Proficiency in Microsoft Office Suite and English communication.

Responsibilities

• Lead daily restaurant operations in a high sales, full-service environment.
• Supervise 30+ team members; coach and develop staff.
• Drive guest satisfaction through hospitality and service standards.
• Support kitchen execution and culinary quality.
• Monitor and drive financial performance including labor, costs, and sales growth.
• Hire, train, and develop team members to become leaders.
• Ensure compliance with food safety, sanitation, and standards.
• Uphold brand standards and deliver memorable guest experiences.

Skills

Management experience

Leadership

Financial acumen

Microsoft Office

English proficiency

Tools

Microsoft Office Suite

Job description

The Cheesecake Factory Incorporated in Novi, MI is seeking a restaurant leader to manage daily operations in a high-volume, full-service setting. You will coach a 30+ person team, drive guest satisfaction, and oversee financial performance including labor and costs.

This role requires 3+ years of management experience, strong leadership and communication skills, and proficiency with Microsoft Office. ServSafe certification preferred.