High-Volume Card Printer Technician – Passport Operations

Empower AI; Hot Springs (AR); Hybrid; USD 70.000 - 108.000; Vollzeit

Zusammenfassung

Empower AI is seeking a Card Printer Maintenance Technician - High Volume to perform onsite preventive maintenance and on-call remedial maintenance for critical government card printers nationwide, including test facilities, ensuring uninterrupted passport production.

The role includes deploying HV printers, upgrading OS/hardware, diagnosing root causes, drafting knowledge base articles and SOPs, providing guidance, implementing configuration changes, and supporting lifecycle refresh projects

Qualifikationen

• 4+ years of experience
• Associate's degree or technical training
• Certification in HV Printer Vendor Training
• Secret Security Clearance

Aufgaben

• Deploy HV Card Printers using based on best practices, implement upgrades to the OS and/or hardware based on existing operations, investigate and identify the root causes for open Incidents and make recommendations toward mitigation steps to prevent future repeat occurrence.
• Implement changes across other functional units providing recommendations to mitigate risk or impact to the environment and review space utilization reports, and make recommendations to maintain space requirements.
• Function as Level / Tier II support for analyzing, troubleshooting, and implementing solutions related to HV Printer technical problems; prepare written and oral reports.
• Produce knowledge base articles and SOPs, provide technical guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems.
• Implement configuration settings to ensure the technical integrity of the system baseline; deploy critical patches per HV Card Printer schedules.
• Prepare written and oral reports; participate in lifecycle refresh projects and deployments.

Ausbildung

Associate's degree or technical training

HV Printer Vendor Training Certification

Jobbeschreibung

Empower AI is seeking a Card Printer Maintenance Technician - High Volume to perform onsite preventive maintenance and on-call remedial maintenance for critical government card printers nationwide, including test facilities, ensuring uninterrupted passport production.

The role includes deploying HV printers, upgrading OS/hardware, diagnosing root causes, drafting knowledge base articles and SOPs, providing guidance, implementing configuration changes, and supporting lifecycle refresh projects