High Value Manager

Expeditors

Brisbane (CA)

On-site

USD 63,000 - 77,000

Full time

4 hours ago

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Benefits offered by this job

Paid Vacation

Holidays

401(k) Match

ESPP

Health Insurance

EAP

Job summary

Expeditors, a global logistics leader, seeks a High Value Manager in the United States to develop and manage high-value cargo programs across districts. You will coordinate customer requirements, security protocols, training, and audit readiness, partnering with multiple functions.

The role emphasizes operational excellence, root-cause analysis, and continuous improvement in security-focused logistics. Expect leadership responsibilities and cross-department collaboration in a dynamic environment.

Qualifications

5+ years of logistics, transportation, warehouse, security, or supply chain experience.
Leadership experience managing teams, cross-functional execution, service providers, and customer requirements.
Strong knowledge of transportation, warehouse operations, cargo security, communication, escalation management, and problem solving.
Ability to lead through ambiguity, coordinate stakeholders, and use Expeditors systems, reporting tools, and Microsoft Office applications.

Responsibilities

Own high-value customer programs, SOPs, routing requirements, security expectations, and escalation paths.
Collaborate with Account Management, Product, Operations, Warehouse, Security, Facility, and Branch leadership.
Support reviews, readiness discussions, and cost-control for enhanced security services.
Develop and maintain district operating procedures for high-value shipments and secure staging.
Monitor performance, service metrics, and escalation activity for operational discipline.
Coordinate security standards, high-value protocols, and incident response.
Oversee secure staging, storage, and handling of high-value cargo and cages.
Qualify and monitor carriers and security partners; review performance and compliance.
Recruit, train, and develop team members; promote accountability and safety.
Ensure compliance with security standards, SOPs, and audits.

Skills

Leadership

Cross-functional coordination

Analytical thinking

Ambiguity leadership

MS Office proficiency

Tools

Power Automate

Microsoft Copilot

MS 365

APIs

System architecture

Job description

Compensation: USD 70304 - USD 70304 - yearly

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

18,000 trained professionals

300+ locations worldwide

Globally unified systems

At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 27 percent of our staff of 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they’re chances to grow, thrive, and do what you love.

Scope:The High Value Manager develops, implements, and improves district high-value cargo programs. The role coordinates customer requirements, operational planning, security protocols, employee training, facility controls, service provider performance, incident response, and audit readiness across all functions that support high-value shipments.

Core Responsibilities:

Customer Program Management

Serve as the district owner for high-value customer programs, SOPs, routing requirements, security expectations, and escalation paths.

Partner with Account Management, Product, Operations, Warehouse, Security, Facility, and Branch leadership to ensure requirements are understood and executed.

Support customer reviews, implementations, business development opportunities, readiness discussions, and issue resolution.

Operational Excellence

Develop andmaintaindistrict operating procedures for high-value shipment planning, secure staging, provider selection, communication cadence, contingency planning, and exception handling.

Monitor performance, milestones, service metrics, and escalation activity to ensure operational discipline and customer confidence.

Lead root cause analysis and corrective actions for service failures, security incidents, process gaps, and near misses.

Security Program Leadership

Coordinate implementation of Expeditors Security Standards, High Value Protocol expectations, customer security procedures, and escalation requirements.

Manage enhanced security programs including escorts,CargoSignal, bulkheads, trailer locks, seal integrity, chain of custody, and communication controls.

Partner with Security, Facility, Warehouse, Transcon, and Branch leadership to assess vulnerabilities, strengthen controls, and coordinate incident response.

Facility and High-Value Cage Management

Oversee secure staging, storage, and handling of high‑value cargo, including high‑value cages anddesignatedcontrolled areas.

Ensure CCTV, access control, lighting, barriers, documentation, and facility security practicessupportcustomer and internal standards.

Support TAPA, customer, and internal audit readiness through walkthroughs, evidence management, and corrective action follow-up.

Service Provider Management

Qualify, select, andmonitorapproved carriers, escort providers, monitoring vendors, and security partners supporting high-value movements.

Validate provider compliance with customer requirements, route plans, equipment expectations, communication standards, and service levels.

Conduct performance reviews and escalat eprovider non‑compliance or service risks whenidentified.

Support customer pricing, profitability, budget planning, forecasting, and cost control for enhanced security services.

Monitor escort, monitoring, premium transportation, storage, equipment, and facility-related expenses whileidentifyingmargin improvement opportunities.

People Development

Recruit, train, coach, develop, andretainteam members supporting high‑value operations.

Provide guidance on customer‑specific procedures, shipment controls, security expectations, and escalation processes.

Promote accountability, ownership, safety, security, service excellence, and continuous improvement.

Compliance and Audits

Ensure compliance with Expeditors Security Standards, customer SOPs, facility security expectations, TAPA‑related controls, CTPAT considerations, and applicable regulatory requirements.

Maintain organized documentation for training, incidents, provider performance, audits, assessments, and corrective actions.

Qualifications

Required

5+ years oflogistics, transportation, warehouse, security, or supply chain experience.
Leadership experience managing teams, cross‑functional execution, service providers, and customer requirements.
Strong knowledge of transportation, warehouse operations, cargo security, communication, escalation management, and problem solving.
Ability to lead through ambiguity, coordinate stakeholders, and use Expeditors systems, reporting tools, and Microsoft Office applications.

Technical Skills

Strong understanding of software development principles.
Experience with automation platforms such as Power Automate.
Experience with Microsoft Copilot and M365 technologies.
Familiarity with data structures, APIs, integrations, and system architecture.
Basic understanding of AI, machine learning, LLMs, and prompt engineering.
Ability to troubleshoot technical issues independently.

Business Skills

Strong analytical and problem‑solving abilities.
Ability to understand complex operational processes.
Experience translating business requirements into technical solutions

Preferred

Experience with high‑value cargo, enhanced security movements, technology customers, customer SOPs, facility security, TAPA, CTPAT, audits, incident response, or program implementation.
Experience supporting major time‑sensitive customer programs and cross‑functional supply chain initiatives.
Experience developing automations, applications, or digital solutions.
Experience leading cross‑functional projects.
Experience working in operations,logistics, finance, or enterprise shared services environments.
Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Additional Information

Expected base salary: $70,304.00

Eligible for bonus

Expeditors offers excellent benefits:

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
PaidSick Time(accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Employee Assistance Program (EAP)
Learning & Development Program
Educational Assistance and Reimbursement