High Touch Navigator

Southeast Healthcare, LLC; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Southeast Healthcare is seeking a community-based Navigator in Columbus, OH to connect individuals discharged from emergency departments with timely mental health and substance use services. You’ll work with hospitals, community partners, and care teams to reduce barriers, coordinate transportation, and document progress for program reporting and quality improvement.

The role requires strong communication, motivation interviewing, and the ability to work independently while traveling across

Qualifications

• Passion for serving individuals with mental health and substance use challenges.
• Strong interpersonal, communication, and motivational interviewing skills.
• Ability to work independently while collaborating with hospitals, community partners, and multidisciplinary teams.
• Experience in behavioral health, case management, or related field preferred.

Responsibilities

• Conduct outreach and provide navigation services to individuals discharged from ED with mental health or substance use diagnoses.
• Link patients to outpatient treatment providers ensuring services within seven days of ED discharge.
• Build supportive relationships via ED contact, phone, virtual, and in-person engagement to encourage care connection.
• Assist with transportation coordination to behavioral health appointments when appropriate.
• Assess barriers such as housing stability, transportation, or food insecurity impacting access to care.
• Collaborate with hospital staff, community providers, and care teams to coordinate services and improve continuity of care.
• Engage patients during and after ED visits to support linkage to care and follow-up.

Skills

Motivational interviewing

Interpersonal communication

Relationship-building

Independent work

Job description

Job Details: Job Location: Columbus, OH 43215,

Key Responsibilities

• Conduct outreach and provide intensive navigation services to individuals discharged from Franklin County emergency departments with mental health and/or substance use disorder diagnoses.
• Ensure timely linkage to qualified outpatient mental health and substance use treatment providers, with a focus on ensuring qualified service provision within seven days of ED discharge.
• Build supportive patient relationships through direct contact within the EDs, phone calls, virtual meetings, and in-person engagement to encourage successful connection to care.
• Assist with transportation or coordination of transportation to behavioral health appointments when appropriate.
• Assess barriers to linkage to treatment, including social determinants of health such as housing stability, transportation, food insecurity, and other factors that may impact access to care.
• Collaborate with hospital staff, community providers, and care teams to coordinate services and improve continuity of care.
• Participate in ongoing engagement and navigation activities within Franklin County emergency departments to support patients during and immediately following their ED visit.
• Maintain timely, accurate documentation and contribute to program reporting and quality improvement efforts.

Qualifications

• Passion for serving individuals experiencing mental health and substance use challenges.
• Strong interpersonal, communication, motivational interviewing (MI) and relationship-building skills.
• Ability to work independently while collaborating with hospitals, community partners, and multidisciplinary teams.
• Experience in behavioral health, case management, care coordination, social work, peer support, or a related field is preferred.
• Valid Ohio driver's license and reliable transportation, with the ability to travel throughout Franklin County.

As a healthcare provider, Southeast Healthcare is a non-smoking employer. Staff members are required to be vaccinated for the flu.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, genetic information, gender identity or any other characteristic protected by law. #HP