Office Coordinator

Memorial Physician Practices; Solon, Northern (OH, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Lifepoint Health in Solon, OH seeks an Office Support Specialist to assist with clinical, operational, and administrative tasks across the outpatient program.

The role supports scheduling, patient coordination, and billing-related activities, ensuring chart compliance and timely reporting. Strong clerical skills, CPR/De-escalation training or willingness to obtain within 30 days, and excellent patient service are essential.

Qualifications

• High School Diploma/GED preferred.
• CPR and De-escalation certification required or obtain within 30 days of hire.
• Previous inpatient unit experience and clerical duties are preferred.

Responsibilities

• Maintains supplies of worksheets, videos, and games for clinician use.
• Maintains programming schedules as dictated by therapist.
• Supports with charge reconciliation and entering as required.
• Supports patient group assignments and coordination efforts.
• Provides impeccable customer service to patients, families, referral sources, and stakeholders.
• Completes DCAR reporting in a timely and accurate fashion.
• Maintains staff schedules and ensures staffing for the program.
• Monitors and records attendance including tardiness and absences.
• Ensures chart compliance and treatment team communication.
• Works with business office to ensure payment for services.
• Pre-certifications and concurrent reviews may be conducted.
• Develops relationships with payer sources and UR for service coverage.
• Interfaces with UR to ensure service coverage for patients.

Skills

Clerical duties

Scheduling

Customer service

Communication

Education

High School Diploma/GED

CPR certification

Job description

This position is responsible for supporting the needs of the department with a focus on clinical, operational, and administrative excellence.

Essential Functions

• Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use
• Per the therapist dictation maintains the programming schedule
• Supports with charge reconciliation and entering as required
• Supports team with patient group assignments and coordination efforts
• Provides impeccable customer service to patients, families, referral sources, and stakeholders
• Supports with vital and UDS capture as needed
• Completes DCAR reporting in a timely and accurate fashion
• Supports in organizing and filing paperwork
• Maintains staff schedules and ensures staffing for the program
• Monitors and records attendance including tardiness and absences
• Communicates with treatment team to ensure chart compliance
• Interfaces with others to ensure completion of physician follow-ups from CPE
• Manages Family Session Schedules as required by program
• Work with the business office and the utilization review department to ensure payment for services
• Preform pre-certifications and concurrent reviews
• Develop relationships with payer sources
• Interfaces with UR department to ensure service coverage for patients
• Maintain a positive working relationship with referral sources, community agencies and organizations
• Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting
• Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe
• Schedules or completes UDS collections, including random screenings
• Ensures orders are obtained for patients prior to starting services (as applicable)
• Actively participate in the therapist's discharge planning needs
• As directed creates appointments, starts follow up care process and completes interfacing with organizations
• Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling
• Conducts appointment reminder calls
• Collects copays and deductibles as applicable
• Manages organizational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc
• Other responsibility and duties assigned by leadership

Additional Information

• Reports to: Outpatient Clinical Director
• FLSA Status: none exempt
• Previous experience on an inpatient unit preferred. Must have experience with clerical duties.

Knowledge, Skills & Abilities

Education: High School Diploma/GED preferred.

Certifications: CPR and De-escalation certification required or obtain within 30 days of hire.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.