High-Rise Security & Guest Concierge Officer

P4 Companies; Chicago, Northern (IL, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

P4 Companies in Downtown Chicago Loop is seeking a security professional to provide exceptional customer service to tenants and visitors, with a Monday-Friday schedule.

You will conduct site-specific duties, escort customers to the L Train, manage lobby and visitor reception, and perform patrols while monitoring for safety hazards and policy violations.

Join a team focused on safety, prompt incident response, and thorough reporting to maintain a welcoming environment for all occupants.

Qualifications

• Minimum of 4 years of exceptional customer experience.
• Strong customer service, professionalism skills, and computer skills.
• ACTIVE PERC Card
• Basic 20 Hour certificate
• Ability to write effective, concise, and legible reports.

Responsibilities

• Provide exceptional customer service to all customers and visitors of the high rise commercial properties.
• Escort customers to the L Train, assist with lobby and visitor reception, and other assigned tasks.
• Conduct routine security patrols (rover duties) of the property, monitoring for suspicious activity, safety hazards, or policy violations.
• Monitor and identify security threats, unsafe conditions, hazards, and emergency situations, reporting them as required.
• Ensure a safe and welcoming environment by adhering to security protocols and company policies.
• Communicate effectively with clients, staff, and security teams to maintain smooth daily operations.
• Assist with access control, visitor management, and other security-related responsibilities.
• Respond promptly and professionally to incidents, emergencies, and resident concerns.
• Document and report all security incidents, maintenance issues, and observations from patrols.

Skills

Customer service

Communication

Report writing

Education

ACTIVE PERC Card

20 Hour certificate

Job description

P4 Companies in Downtown Chicago Loop is seeking a security professional to provide exceptional customer service to tenants and visitors, with a Monday-Friday schedule.

You will conduct site-specific duties, escort customers to the L Train, manage lobby and visitor reception, and perform patrols while monitoring for safety hazards and policy violations.

Join a team focused on safety, prompt incident response, and thorough reporting to maintain a welcoming environment for all occupants.