Concierge Security Officer: High-Rise Guest Care & Patrol

Titan Security Group; Des Plaines (IL); On-site; USD 51,577,344 - 61,496,064; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical and Dental insurance

Career growth

Job summary

Titan Security Group in Des Plaines, IL is seeking a Security Officer to provide concierge-style service while maintaining security for a high-rise property. You will greet tenants and visitors, enforce access control, and conduct regular patrols to ensure safety and order.

You will monitor CCTV and alarm systems, respond to emergencies, and document incidents with detailed reports for management review. This role offers growth opportunities and benefits as part of a dedicated security team.

Qualifications

• High school diploma or equivalent (GED) is required.
• Minimum of 2 years of experience in corporate security, hospitality, or a customer service-focused environment.
• Demonstrated proficiency in using computers, standard security software, and Microsoft Office Suite for reporting and documentation.
• Requires a high degree of professional maturity and sound judgment necessary to handle complex tenant interactions and sensitive security matters.
• Previous security experience within a High-Rise Commercial Office Building environment is strongly preferred and will be considered a significant asset.

Responsibilities

• Professional Conduct and Guest Services (Concierge Focus)
• Exemplary Professional Presence: Maintain a consistently polished, professional appearance and uniform.
• Proactive Engagement: Be the primary contact for occupants and guests with hospitable demeanor.
• Tenant Relations: Assist tenants with inquiries, access issues, and security concerns.
• Visitor Management: Sign-in/sign-out, verify identity, issue temporary badges.
• Security and Loss Prevention Operations: Enforce access control policies and prevent tailgating.
• Foot Patrols: Conduct patrols of interior/exterior areas and report hazards.
• Surveillance and Monitoring: Operate CCTV, alarm panels, and life safety systems.
• Emergency Response: Respond to alarms and incidents per procedures.
• Documentation and Incident Management: Prepare detailed reports on incidents and activities.
• Critical Incident Escalation: Elevate emergencies to management and law enforcement.
• Key and Access Card Control: Manage inventory and deactivate credentials for terminated personnel.

Skills

Guest Services

Security operations

Access control

Patrol procedures

Report writing

Emergency response

Education

High school diploma

GED acceptable

Tools

Microsoft Office

Security software

Job description

Titan Security Group in Des Plaines, IL is seeking a Security Officer to provide concierge-style service while maintaining security for a high-rise property. You will greet tenants and visitors, enforce access control, and conduct regular patrols to ensure safety and order.

You will monitor CCTV and alarm systems, respond to emergencies, and document incidents with detailed reports for management review. This role offers growth opportunities and benefits as part of a dedicated security team.