High-Impact Medical Front Desk Specialist

Health Star Clinic; Prattville (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Health Star Clinic in Prattville, AL seeks a Medical Front Desk Receptionist to drive exceptional patient experience in a fast-paced, high-volume chiropractic office.

You will manage patient scheduling, collect payments, and guide patients through their care plans with confidence and professionalism. This role rewards high-performers with a structured environment and performance-based bonuses.

Qualifications

• Excellent verbal and phone-based communication.
• High energy and engaging personality.
• Ability to handle constant patient interaction without burnout.
• Strong attention to detail and adherence to systems.
• Comfort with money conversations and collecting payments.
• Professional grammar and phone etiquette.
• Willingness to memorize and follow scripts.

Responsibilities

• Greet patients with professionalism and energy and manage check-out.
• Schedule follow-up visits according to protocol.
• Handle all scheduling and rescheduling accurately.
• Manage high volume of calls daily.
• Proactively contact patients with missed appointments or non-adherence to care plans.
• Collect payments at time of service and answer basic billing questions.
• Coordinate with team regarding referrals, authorizations, and patient requests.
• Ensure charts, services, and financials are recorded correctly and reminders are sent.

Skills

Excellent communication

High energy & engaging

Handle constant patient interaction

Attention to detail & systems

Money conversations & collections

Professional grammar & phone etiquette

Memorize & follow scripts

Tools

Scheduling systems / EHR software

Job description

Health Star Clinic in Prattville, AL seeks a Medical Front Desk Receptionist to drive exceptional patient experience in a fast-paced, high-volume chiropractic office.

You will manage patient scheduling, collect payments, and guide patients through their care plans with confidence and professionalism. This role rewards high-performers with a structured environment and performance-based bonuses.