High-Impact General Manager — Lead Talent & Revenue

Victra; Cary (NC); On-site; USD 21,000 - 43,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision

401K Match

Tuition Reimbursement

Discount on Verizon service

Job summary

Victra, the largest Verizon authorized retailer in the United States, seeks a General Manager in Cary, NC to drive guest experience, coach a sales team, and exceed store targets. You will own hiring, development of staff, and lead sales processes to deliver Every Guest, Every Time.

Paid training and leadership growth are core components of this role. We value performance, collaboration, integrity, and innovation.

Qualifications

• 1-3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Talent Management — Selecting, hiring, and developing the best talent — the core of this role
• Own the hiring process for your store: interview, select, and bring in the best talent
• Build, develop, and mentor your sales team
• Work through your team to teach, coach, and reinforce our sales process with Every Guest, Every Time
• Provide ongoing sales training and support to help your team exceed sales, retention, quality, and service objectives
• Results Driven — Owning your store's numbers, not just reporting them
• Take personal ownership of your store's overall sales performance
• Ensure store employees meet defined monthly success measurements and complete training on time
• Own store success and take ownership for staffing, scheduling, labor controls, marketing, and loss prevention
• Keep score daily — review key sales and operational metrics daily
• Customer Focus — Delivering complete solutions, not just resolving issues
• Set the bar for the standard Victra Greet in your store and hold your team to it
• Own all guest escalations and provide timely resolutions
• Stay up to date with new sales promotions and ensure guests receive complete solutions
• Relationship Building — Earning talent and trust beyond your four walls
• Attract and retain top-caliber employees
• Build relationships with peer General Managers and district leadership to share best practices across stores
• Change Management — Championing new tools and traffic strategies
• Champion new sales tools and initiatives as they roll out
• Think of innovative ways to drive traffic into your store and capitalize on your existing customer base
• Strategic Thinking — Running the store like a business, not just a shift
• Engage in sales strategy development to showcase products and services
• Engage in budgeting, forecasting, analyzing, and providing sales reports
• Inspirational Leadership — Leading as a brand advocate
• Act as a brand advocate for Victra
• Clearly communicate company objectives and priorities to your team, with timely follow-up

Skills

Leadership

Sales leadership

Staffing

Customer service

Hiring

Education

High school diploma or GED

Job description

Victra, the largest Verizon authorized retailer in the United States, seeks a General Manager in Cary, NC to drive guest experience, coach a sales team, and exceed store targets. You will own hiring, development of staff, and lead sales processes to deliver Every Guest, Every Time.

Paid training and leadership growth are core components of this role. We value performance, collaboration, integrity, and innovation.