High-Impact Digital Marketing Manager for 100+ Properties

DTN; Lansing (MI); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Health coverage

401K

PTO

Volunteer time

Education reimbursement

Mileage reimbursement

Rental discount at DTN properties

Training and mentorship

Growth opportunity

Job summary

DTN, a leading property management, construction, development, and ownership company in Michigan, seeks a Digital Marketing Manager to drive digital strategy, manage 100+ property websites, and oversee a robust marketing tech stack. You will optimize campaigns, reporting, and resident experience while coordinating with operations and leadership.

You will mentor onsite teams, manage budgets, and collaborate with agencies to maximize occupancy and revenue across the DTN portfolio.

Qualifications

• 3+ years of experience in property management, hospitality or retail industries.
• Attention to detail to represent the DTN brand.
• Proficiency with Microsoft Word, Outlook, Excel and PowerPoint.
• Experience with industry software preferred.
• Strong analytical skills to interpret performance data and make strategic recommendations.
• Experience managing digital advertising campaigns, marketing technology platforms, CRM systems, AI tools, and analytics.

Responsibilities

• Collaborate with Operations and Executive Leadership to align marketing initiatives with occupancy, revenue, customer experience, and portfolio performance goals.
• Coach and support onsite teams on digital marketing platforms, CRM systems, reputation management tools, AI technology, reporting tools, and marketing best practices.
• Support digital marketing strategy, campaign execution, launch planning, and performance reporting.
• Assist with annual marketing budget planning, forecasting, vendor evaluations, and performance reviews.
• Develop, manage, and monitor digital marketing budgets while ensuring efficient allocation of resources and achievement of portfolio performance goals.
• Analyze portfolio performance data and provide strategic recommendations regarding budget allocation, marketing initiatives, operational improvements, campaign optimization, and revenue growth opportunities.
• Develop, maintain, and distribute recurring reporting on website traffic, lead sources, advertising performance, conversion metrics, occupancy trends, reputation scores, SEO rankings, and marketing return on investment.
• Oversee listing accuracy, content quality, and performance across internet listing services including Apartments.com, Zillow, Rent.com, Apartment List, Apartment GEO Fencing, and future listing partners.
• Manage relationships with third-party marketing agencies, advertising partners, technology vendors, and internet listing service providers to ensure performance expectations and deliverables are achieved.
• Monitor lead volume, cost per lead, cost per lease, conversion rates, occupancy impact, campaign performance, and return on investment while providing recommendations for optimization.
• Audit and adjust Google Ads, geofencing campaigns, creative assets, and advertising strategies based on performance, portfolio needs, and return on investment.
• Social Media - Drive traffic through optimized organic and paid social campaigns, backlink strategies, and ongoing monitoring of corporate and property social media channels.
• Oversee and manage the DTN Perks Program, including mailbox management, vendor relationships, commission reconciliation, and payroll coordination.
• Manage monthly marketing checklists and updates, including website updates, business listing management, office hours updates, and digital asset maintenance.
• Oversee DTN's reputation management program through Soci, including review responses, Customer Service, portfolio standards, escalation procedures, resident feedback analysis, and reputation performance reporting.
• Maintain and update troubleshooting guides, resources, and best practices for site teams using primary software platforms and marketing processes.
• Develop and facilitate training programs for marketing technology platforms including ChatIQ, CRM IQ, reputation management platforms, social media, and digital leasing tools.
• Manage and troubleshoot DTN’s Online Leasing efforts, including online leasing documents, forms, and addendums.
• Manage WeCare inquiries from residents, coordinate with leasing offices regarding fees, leases, and community policies, and support resident feedback responses with Operations and property teams.
• Support mass emails from the corporate level for campaigns, updates, and announcements, as directed.
• DTN Resident App - Management of the RentCafe White Label app for the DTN Resident App experience. Troubleshoot app functionality and discrepancies from the resident portal.
• Evaluate emerging technology, artificial intelligence, and automation opportunities that improve operational efficiencies, customer experience, lead conversion, and reporting capabilities.
• Serve as the primary administrator and strategic owner of marketing technology platforms.
• Support integrations and data flow between property management software, CRM systems, websites, digital advertising platforms, and marketing technology solutions.
• CRM - Set up and manage lead sources, tracking emails, tracking numbers, user access, and troubleshooting while partnering with Operations and onsite teams to improve lead management, leasing workflows, automation, follow-up execution, and conversion performance.
• Maintain consistency of DTN branding, messaging, photography, videography, virtual tours, and digital assets across all websites, social channels, advertising platforms, and marketing materials.
• Manage Google, Bing, and Apple Business Profiles, local search optimization efforts, maps listings, and online visibility to improve rankings, reputation, and lead generation across the portfolio.
• Work with the Director of Marketing and Marketing Managers on websites to maintain fresh content, optimize SEO, improve conversion performance, ensure mobile responsiveness, manage landing pages, revise alt tags, and enhance the overall user experience.
• Manage paid search, display advertising, retargeting campaigns, geofencing, SEO initiatives, social media advertising, ILS performance, and other digital marketing efforts based on portfolio needs and performance.
• Oversee digital marketing strategy and lead generation initiatives across DTN's portfolio to drive qualified traffic, leads, leases, and occupancy performance.
• Support mass emails from the corporate level for campaigns, updates, and announcements, as directed.
• Manage and troubleshoot DTN’s Online Leasing efforts. Manage online leasing documents, and create new addendums as directed.

Skills

Digital marketing

CRM systems

Marketing technology

AI tools

Analytics

Project management

Tools

Google Ads

Bing Ads

Soci reputation management

RentCafe

Job description

DTN, a leading property management, construction, development, and ownership company in Michigan, seeks a Digital Marketing Manager to drive digital strategy, manage 100+ property websites, and oversee a robust marketing tech stack. You will optimize campaigns, reporting, and resident experience while coordinating with operations and leadership.

You will mentor onsite teams, manage budgets, and collaborate with agencies to maximize occupancy and revenue across the DTN portfolio.