High-Energy Wireless Sales Pro — Up to $20+/hr + Commission

Tcc Wireless Llc; Westlake (OH); On-site; USD 17,000 - 28,000; Part time

Job summary

TCC Wireless LLC, a T-Mobile Premium Retailer in Westlake, OH, seeks a part-time Retail Sales Representative. The role focuses on delivering exceptional customer service, achieving monthly revenue goals, and building lasting relationships with customers and staff.

In this fast-paced environment you will assist customers with activations, plan changes and device upgrades while representing the latest phones and pricing options.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months experience in retail and/or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient and empathetic.
• Ability to problem solve, analyze results, plan for the future, and make good decisions.
• Excellent written, verbal and interpersonal communications skills.
• Reliable transportation.
• Must be able to stand for long periods of time on the sales floor.
• Must be able to move and/or lift up to 25 pounds.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• Retail Sales Representative is responsible for achieving assigned performance metrics.

Skills

Customer service

Sales

Communication

Interpersonal skills

Work authorization in US

Night/weekend/holiday availability

Reliability

Stamina

Problem solving

Education

High School Diploma or GED

Job description

TCC Wireless LLC, a T-Mobile Premium Retailer in Westlake, OH, seeks a part-time Retail Sales Representative. The role focuses on delivering exceptional customer service, achieving monthly revenue goals, and building lasting relationships with customers and staff.

In this fast-paced environment you will assist customers with activations, plan changes and device upgrades while representing the latest phones and pricing options.