High-Earning Service Advisor — Automotive Customer Care

Sonic-Automotive; McKinney (TX); On-site; USD 70,000 - 140,000; Full time

Job summary

Mercedes-Benz of McKinney is seeking a Service Advisor to schedule front-desk service work and to present and upsell needed services to customers. The role includes generating accurate labor and parts estimates and managing promised times for service completion.

The ideal candidate has at least two years of dealership experience, strong communication skills, and a customer-focused attitude. ASE certification is preferred, and applicants must be eligible to work in the USA.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions.
• Two years of experience in a dealership position.
• ASE certification preferred.
• All applicants must be authorized to work in the USA.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides written cost estimates for labor and parts with promised times.
• Monitors repair progress and updates customers on changes.
• Test-drives vehicles or directs to test technician as needed.
• Maintains CSI ratings and follows manufacturer standards.
• Advises customers on maintenance per manufacturer specs.
• Follows safety policies and reports accidents immediately.

Skills

Customer service

Communication skills

Reading/comprehension

Dealership experience

Teamwork

Education

High school diploma or equivalent

Job description

Mercedes-Benz of McKinney is seeking a Service Advisor to schedule front-desk service work and to present and upsell needed services to customers. The role includes generating accurate labor and parts estimates and managing promised times for service completion.

The ideal candidate has at least two years of dealership experience, strong communication skills, and a customer-focused attitude. ASE certification is preferred, and applicants must be eligible to work in the USA.