HiFi Sales & Support Specialist

The Music Room (tmraudio.com); United States; Presencial; USD 50.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Life insurance

Loaner gear program

Descripción de la vacante

The Music Room in the United States is hiring a HiFi Sales & Support Agent. You’ll be the first voice customers hear via live chat, phone, or email, helping them choose components, trade in or sell gear, track orders, or dial in a new piece at home.

You’ll provide quick, honest guidance even when a sale isn’t immediate, document interactions, and coordinate with HiFi Guides and Buyers to ensure each customer ends up with gear that fits their system.

Formación

• Experience in a customer service or sales role across phone, chat and email.
• Familiarity with high-performance 2-channel audio gear.
• Ability to guide customers honestly and knowledgeably, even when not selling.

Responsabilidades

• Respond fast via live chat, phone, and email to help with buying, selling, trading, or consigning gear.
• Explain features, performance, and compatibility within 2-channel systems.
• Provide first-level technical support for setup and equipment issues.
• Handle order tracking, shipping questions, and returns; escalate complex cases.
• Log interactions in FreshDesk for follow-ups and trends.
• Coordinate handoffs to HiFi Guides or HiFi Buyers when needed.

Conocimientos

Customer service

HiFi knowledge

Communication skills

CRM experience

Descripción del empleo

The Music Room in the United States is hiring a HiFi Sales & Support Agent. You’ll be the first voice customers hear via live chat, phone, or email, helping them choose components, trade in or sell gear, track orders, or dial in a new piece at home.

You’ll provide quick, honest guidance even when a sale isn’t immediate, document interactions, and coordinate with HiFi Guides and Buyers to ensure each customer ends up with gear that fits their system.