HHR Performance Supervisor arrow_forward

Wind Creek; Atmore, Northern (AL, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Wind Creek Hospitality is seeking an HHR Performance Supervisor in Alabama to oversee, train, and guide technicians in installing, servicing, and repairing HHR machines. You will supervise, provide technical direction, and coordinate with departments to ensure smooth operation and high service levels.

The role requires strong electronics repair skills, leadership experience, and a commitment to gaming compliance. Travel and flexible hours may be necessary.

Qualifications

• Must be twenty-one (21) years of age or older.
• Excellent communication skills and ability to write routine correspondence.

Responsibilities

• Ensures operating policies and procedures are followed, including MICS/TICS and internal controls.
• Observes machine vendors to ensure policy adherence and safety.
• Communicates with the HHR Performance Manager on projects and scheduling.
• Assists management with safeguarding gaming machines and repair parts inventory.
• Inspects machines daily and coordinates movement of electronic bingo machines and parts.
• Maintains positive relationships with IT, Operations, Beverage Service, Housekeeping and Security.
• Supports achievement of service time targets, uptime targets, and other benchmarks.
• Provides exceptional customer service and maintains a professional work environment.

Skills

Communication skills

Written communication

Education

Associate’s Degree in Related field

Job description

Description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Job Overview:

The HHR (Historical Horse Racing) Performance Supervisor must be knowledgeable in all aspects of machine operations and is responsible for the maintenance and repairing of the machines. The HHR (Historical Horse Racing) Performance Supervisor is responsible for providing supervision, training, technical direction and guidance to co-workers in installing, servicing, adjusting and repairing of all HHR machines.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Ensures that applicable operating policies and procedures are consistently followed,

including Minimum Internal Control Standards (MICS and TICS) and financial internal controls related to HHR (Historical Horse Racing) operation

• Observes machine vendors to ensure adherence to applicable policies and procedures
• Regularly communicates and coordinates with the HHR (Historical Horse Racing) Performance Manager on projects, personnel issues including scheduling, recognition and discipline, existing and emerging HHR (Historical Horse Racing) technology, HHR (Historical Horse Racing) and system outages
• Assist HHR (Historical Horse Racing) Department management with the safeguarding of gaming machines and other gaming technology including but not limited to maintaining HHR (Historical Horse Racing) repair parts, inventory, and inventory logs
• Inspects machines and equipment daily, assists in coordinating movement of electronic bingo machines, requisitions of parts, supplies, forms and other required equipment for the efficient operation of the department
• Models and maintains positive working relationships with other key gaming related and service departments including by not limited to IT, HHR (Historical Horse Racing) Operations, Beverage Service, Housekeeping and Security
• Assist HHR Department management in team accountability in the achievement of service time targets, scheduled project work, HHR (Historical Horse Racing) and system uptime targets, and other benchmarks or targets that management deems applicable
• Provides exceptional customer service and maintains a professional work environment with supervisors and staff
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• Must be twenty-one (21) years of age or older
• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field– required
• OR Two (2) years’ Supervisory experience– required
• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department – required
• OR Two (2) years’ experience in HHR (Historical Horse Racing) Performance– required
• Three (3) or more years of recent and related gaming experience in a casino operation, preferably installing, servicing, adjusting and repairing electronic gaming machines as a technician – required
• One (1) year experience providing supervision, training, technical direction and guidance to co-workers – required
• Experience in performing bench level electronic work– preferred
• Formal training in the repair and troubleshooting of a variety of mechanical and/or electronic equipment
• Must possess excellent communication skills and ability to write routine correspondence; Demonstrated ability to communicate effectively both verbally and in writing
• Willing and able to stay current on gaming related technology; Possess adequate computer skills and working knowledge of electronics
• Must successfully pass job interview, including a guest service audition
• Willing and able to walk for the duration of the shift
• Willing and able to bend, stoop and kneel
• Able to use hands and fingers to handle objects, tools, or controls; reach with hands and arms
• Vision requirements include close vision, color vision, and depth perception. Corrective lenses are ok in meeting these requirements
• Able to lift and/or move up to 50 pounds
• Willing and able to work odd and irregular hours including holidays, promotions and weekends
• Must have and maintain valid state-issued operator driver’s license
• Willing and able to travel and participate in training as recommended or required
• Must have the ability to obtain and maintain any applicable license as a requirement for this position
• Willing and able to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.