HHIT Engagement Analyst

bcbsma; Hingham (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Well-being benefits

Job summary

Blue Cross Blue Shield of Massachusetts is seeking a Member Engagement Specialist to connect with members, schedule appointments, and refer to care management to improve health outcomes. You will support HHIT and Clinical Quality initiatives, coordinate care with providers, and help members access benefits and MyBlue services.

The role requires strong organization, communication, and knowledge of medical terminology, with preferred Medicare experience and telephonic coaching capabilities.

Qualifications

• Medical Assistant or equivalent health profession experience required.
• High school degree or equivalent required.
• Preferred experience with seniors/Medicare or clinical telephonic health coaching/call center is a plus.

Responsibilities

• Make outreach calls to members with gaps in care to ensure adherence to HEDIS/STARs.
• Schedule appointments and coordinate with care providers.
• Support RN Provided Screening programs by scheduling and confirming patient appointments.
• Assist members with MyBlue registration and explain gap-related benefits.
• Process provider outreaches by calling offices to confirm current patient status and send required information.
• Identify member barriers to obtaining care and refer to internal/external resources.
• Ensure timely and accurate documentation in required systems and participate in improvement activities.
• Provide onsite and virtual administrative support to HHIT and Clinical Quality teams.

Skills

Organization

Communication

Problem solving

Customer service

Medical terminology

Education

Medical Assistant or equivalent health profession experience

High school diploma or equivalent

Job description

Ready to help us transform healthcare? Bring your true colors to blue.

The Role As a Member Engagement Specialist, you will be responsible for connecting with members, scheduling appointments, and referring to care management— all to achieve the best possible member health outcomes.

You will leverage strong flexibility and collaboration skills, along with targeted approaches to connect with members in a timely manner to achieve the highest possible ratings from NCQA and CMS STARs. This position requires the ability to change priorities and processes frequently to support team initiatives, including medical chart reviews and performance measurement and improvement programs.

The Team As an integral part of the HEDIS HOS Intervention (HHIT) team within Clinical Quality and Compliance, you will coordinate and collaborate with teams and associates inside and outside of HMM, including Care Management, Member and Provider Service, and Performance Measurement and Improvement.

Key Responsibilities:

• Make outreach calls to members with gaps in care to assure adherence with HEDIS/STARs measures and contact provider offices to schedule appointments as needed. Escalate members to the HHIT Staff when clinical discussion is needed.
• Providing support of RN Provided Screening program(s) by scheduling and confirming patient appointments, documentation and faxing providers and other support functions as needed.
• Assist with non-clinical support needs from HHIT Staff including, but not limited to assisting members MyBlue registration, explaining gap related benefits and how to access benefits.
• Process faxed outreaches to providers by calling offices to confirm current patient status, obtaining fax number, sending fax and ensuring receipt of fax.
• Identify member barriers to obtaining care, promote appropriate resources, and make necessary referrals both internally and externally, to mitigate barriers.
• Ensure timely and clinically appropriate documentation in all required systems and meet daily productivity goals.
• Participate with Performance Measurement and Improvement activities such as medical record reviews and provider outreaches.
• Provide onsite and virtual administrative support to the HHIT and Clinical Quality Team and for any associated improvement events (ex. Screening/Member events) as identified by Senior Manager.

Key Qualifications:

• Excellent organization, communication, technical, customer service, and problem-solving skills.
• Knowledge of medical terminology, clinical data, and medical records.
• Ability to engage and obtain specific clinical information from members in a timely manner, to meet productivity while also serving our member’s needs.

Education and Experience:

• Medical Assistant, Certified Pharmacy Technician, or equivalent health profession experience required.

Preferred Experience:

• Prior experience with seniors/Medicare members preferred.
• Experience with clinical telephonic health coaching/call center preferred.

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above.

Location

Hingham

Time Type

Full time

Hourly Range: $29.45 - $35.99

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.