Case Manager - Behavioral Health

Blue Cross Blue Shield of Massachusetts; Hingham (MA); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

paid time off

medical/dental/vision insurance

401(k)

suite of well-being benefits

Job summary

Blue Cross Blue Shield of Massachusetts seeks a Clinical Care Manager to coordinate care for members with complex health needs in a collaborative team. You will assess needs, develop plans, and educate patients while navigating benefits and services.

The role emphasizes strong communication, regulatory knowledge, and commitment to quality care. You will work in a dynamic environment dedicated to improving health outcomes and reducing disparities.

Qualifications

• Active licensure in Massachusetts required for the position.
• 3-5 years in clinical health care settings with case management preferred.
• CCM or related certification is a plus.
• Strong documentation and ability to apply regulatory standards.

Responsibilities

• Assess member and family needs using clinical knowledge and data.
• Promote adherence to treatment plans and shared decision-making.
• Document comprehensive care management plans and criteria.
• Educate members on medications and manage complex pharmacy needs.
• Engage and maintain member participation for seamless care transitions.
• Collaborate with a multidisciplinary team for high-quality care.
• Gather clinical information from providers to support the care plan.
• Monitor quality concerns and escalate appropriately.
• Understand insurance products, benefits, and NCQA requirements.
• Present cases at medical rounds and implement recommendations.
• Foster a diverse and inclusive workplace environment.

Skills

Excellent communication

Critical thinking

Independent work

IT systems proficiency

Goal setting and timelines

Documentation and data interpretation

Education

Active MA licensure (RN/LMHC/LICSW/LCSW)

CCM or similar certification a plus

BSN preferred for RN track

Massachusetts licensure required

Tools

Case management software

Electronic health records

Job description

Ready to help us transform healthcare? Bring your true colors to blue.

The Role

The Clinical Care Manger is responsible for facilitating care for members and families of members who may have rising health risks or complex healthcare needs, to promote optimal health. This position is self-directed and works independently and collaboratively to facilitate care based on the principles of care management. Facilitation is focused on assessing needs, identifying health care disparities, social determinants of health, and any barriers to care. The Clinical Care Manger will engage members in appropriate plans of care, coordinate care and services as appropriate, communicate effectively and provide members with education and resources as needed.

The Team

The Clinical Care Manger is part of a highly dedicated and motivated team of professionals, including medical and behavioral health care managers, dieticians, pharmacist, clinicians, medical directors and more, who collaborate to facilitate care.

Key Responsibilities

• Continually assess and evaluate member and family needs utilizing strong communication skills, critical thinking, clinical knowledge, data, and tools.
• Promote member compliance with treatment plan, encourage shared decision-making, and set appropriate goals to promote optimal member outcomes.
• Interpret and apply case management criteria, processes, policies, and regulatory standards to create, follow and appropriately document comprehensive care management plans.
• Review medication list and educate members with complex pharmacy needs, and counsel on side effects and mitigation strategies for specific treatment protocols.
• Successfully connect, engage, and maintain member engagement to support seamless care transitions and optimized health outcomes.
• Collaborate within a team of professionals, including clinical utilization managers, account representatives, member service associates, dietitians, and physicians, to provide members with a high level of care coordination.
• Interact with treatment providers, PCPs, physicians, therapists, and facilities as needed to gather clinical information to support the plan of care.
• Monitor clinical quality concerns, make referrals appropriately, identify and elevate quality of care issues.
• Understand member insurance products and benefits, as well as regulatory and NCQA requirements.
• Identify cases to be presented at medical rounds and follow up with providers on recommendations to achieve optimal outcomes for members.
• Support a positive workplace environment, collaborate, and share clinical knowledge and skills to support our culturally and demographically diverse member population.
• Other clinical duties as assigned.

Key Qualifications

• Ability to identify and document member-driven, specific, measurable activities that address actionable behaviors and goals
• Self-directed, independent, adaptive, flexible to change, and able to collaborate as a member of a team.
• Ability to assess, analyze, draw conclusions, and construct effective solutions.
• Excellent written and verbal communication skills.
• Proficient with multiple IT systems.
• Able to identify and set goals, follow processes, meet deadlines, and deliver expected outcomes with the appropriate sense of urgency.
• Ability to interpret, evaluate, and document complex medical information to identify relevant and actionable conditions, circumstances, and behaviors.
• Demonstration of awareness, attitude, knowledge, and skills needed to work effectively with a culturally and demographically diverse population.
• Willingness to learn new business and clinical skills

Education And Experience

• 3-5 years relevant experience in a variety of appropriate clinical health care settings (Inpatient, outpatient, or differing levels of care).
• Case Management experience preferred
• Certifications such as Case Management (CCM), certified diabetic educator, and Wellcoach certification a plus.
• Active licensure in Massachusetts is required, appropriate to position (RN, LMHC, LICSW, LCSW)
• Licensure in additional states a plus.
• Note: Any restrictions against a license must be disclosed and reviewed.
• For Registered Nurses Only: A Bachelor’s degree in nursing (BSN) is preferred
• For Behavioral health position, a RN, LMHC, LICSW or LCSW is required

Minimum Education Requirements

High school degree or equivalent required unless otherwise noted above

Location

Hingham

Time Type

Full time

Hourly Range

$40.29 - $49.25

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

Benefits

• paid time off
• medical/dental/vision insurance
• 401(k)
• a suite of well-being benefits

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that confidence gap and imposter syndrome can prevent amazing candidates coming our way. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.