Case Manager - Behavioral Health

Blue Cross and Blue Shield of Massachusetts, Inc.; Hingham (MA); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Blue Cross Blue Shield of Massachusetts is seeking a Clinical Care Manager in MA to facilitate care for members with rising health risks or complex needs. The role focuses on assessment, care coordination, and education within a multidisciplinary team.

Responsibilities include promoting treatment plan adherence, documenting care plans, and supporting transitions with providers and facilities while maintaining high-quality care for a diverse member population.

Qualifications

• 3–5 years relevant clinical health care experience in inpatient or outpatient settings.
• Case management certification plus is a plus.
• Active licensure in Massachusetts required, appropriate to position.

Responsibilities

• Assess and document member and family needs and create care plans.
• Educate members on treatment options and medications.
• Coordinate care across providers and facilities for seamless transitions.
• Engage and maintain member involvement to improve outcomes.
• Collaborate with clinical team including physicians, dietitians, and pharmacists.

Skills

Member care management

Independent and collaborative

Critical thinking

Communication skills

IT systems proficiency

Goal setting

Medical information interpretation

Cultural competency

Willingness to learn

Education

MA licensure (RN/LMHC/LISW etc.)

Massachusetts licensure required

CCM or related certification (plus)

BSN preferred for RN track

Job description

Ready to help us transform healthcare? Bring your true colors to blue.

The Role

The Clinical Care Manger is responsible for facilitating care for members and families of members who may have rising health risks or complex healthcare needs, to promote optimal health.

This position is self-directed and works independently and collaboratively to facilitate care based on the principles of care management. Facilitation is focused on assessing needs, identifying health care disparities, social determinants of health, and any barriers to care. The Clinical Care Manger will engage members in appropriate plans of care, coordinate care and services as appropriate, communicate effectively and provide members with education and resources as needed.

The Team

The Clinical Care Manger is part of a highly dedicated and motivated team of professionals, including medical and behavioral health care managers, dieticians, pharmacist, clinicians, medical directors and more, who collaborate to facilitate care.

Key Responsibilities:

• Continually assess and evaluate member and family needs utilizing strong communication skills, critical thinking, clinical knowledge, data, and tools.
• Promote member compliance with treatment plan, encourage shared decision-making, and set appropriate goals to promote optimal member outcomes.
• Interpret and apply case management criteria, processes, policies, and regulatory standards to create, follow and appropriately document comprehensive care management plans.
• Review medication list and educate members with complex pharmacy needs, and counsel on side effects and mitigation strategies for specific treatment protocols.
• Successfully connect, engage, and maintain member engagement to support seamless care transitions and optimized health outcomes.
• Collaborate within a team of professionals, including clinical utilization managers, account representatives, member service associates, dietitians, and physicians, to provide members with a high level of care coordination.
• Interact with treatment providers, PCPs, physicians, therapists, and facilities as needed to gather clinical information to support the plan of care.
• Monitor clinical quality concerns, make referrals appropriately, identify and escalation quality of care issues.
• Understand member insurance products and benefits, as well as regulatory and NCQA requirements.
• Identify cases to be presented at medical rounds and follow up with providers on recommendations to achieve optimal outcomes for members.
• Support a positive workplace environment, collaborate, and share clinical knowledge and skills to support our culturally and demographically diverse member population.
• Other clinical duties as assigned.

Key Qualifications:

• Ability to identify and document member-driven, specific, measurable activities that address actionable behaviors and goals
• Self-directed, independent, adaptive, flexible to change, and able to collaborate as a member of a team.
• Ability to assess, analyze, draw conclusions, and construct effective solutions.
• Excellent written and verbal communication skills.
• Proficient with multiple IT systems.
• Able to identify and set goals, follow processes, meet deadlines, and deliver expected outcomes with the appropriate sense of urgency.
• Ability to interpret, evaluate, and document complex medical information to identify relevant and actionable conditions, circumstances, and behaviors.
• Demonstration of awareness, attitude, knowledge, and skills needed to work effectively with a culturally and demographically diverse population.
• Willingness to learn new business and clinical skills

Education and Experience

• 3-5 years relevant experience in a variety of appropriate clinical health care settings (Inpatient, outpatient, or differing levels of care).
• Case Management experience preferred
• Certifications such as Case Management (CCM), certified diabetic educator, and Wellcoach certification a plus.
• Active licensure in Massachusetts is required, appropriate to position (RN, LMHC, LICSW, LCSW)
  • Licensure in additional states a plus.
  • Note: Any restrictions against a license must be disclosed and reviewed.
  • For Registered Nurses Only: A Bachelor's degree in nursing (BSN) is preferred
  • For Behavioral health position, a RN, LMHC, LICSW or LCSW is required

Minimum Education Requirements: High school degree or equivalent required unless otherwise noted above

Location

Hingham

Time Type

Full time

Hourly Range: $40.29 - $49.25

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organization needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that theconfidence gapandimposter syndromecan prevent amazing candidates coming our way.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting ourCompany Culturepage.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.