HEM/ONC TRIAGE RN CARE COORDINATOR

Duke University; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Total rewards

Job summary

Duke University Hospital's Pediatric Hematology/Oncology team is seeking a RN Care Coordinator to provide triage support and care coordination for high‑acuity pediatric patients. You will work with multidisciplinary teams, coordinate visits, and educate families about treatments and resources.

The role requires BSN, 3 years of nursing experience, NC RN licensure, and a strong pediatric background. Regular hours with possible variations are expected, and relocation may be offered for qualified

Qualifications

• BSN required.
• 3 years of nursing experience required.
• Current or compact RN licensure in North Carolina required.

Responsibilities

• Collaborate with providers, case managers, RNs, and health care team to assess patient needs and plan care.
• Provide telephone triage and clinical consultation across pediatric hematology/oncology.
• Coordinate visits, pre-visit assessments, and clinic flow for complex cases.
• Manage prescription refills, prior authorizations, and related paperwork.
• Educate patients and families about access to care, treatments, and home care.

Skills

Nursing

Telephone triage

EPIC experience

Communication skills

Team collaboration

Organizational skills

Education

BSN

Tools

EPIC

Job description

What you can expect

Location:

2301 Erwin Rd. Durham, NC 27705

The Children's Health Center at Duke University Hospital is comprised of pediatric outpatient clinics. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time. The Pediatric Hematology / Oncology Department at the Duke Children's Health Center is active in delivering exemplary care for each patient to ensure an excellent patient experience. The Pediatric Hematology / Oncology RN Care Coordinator will provide triage support and care coordination for this high‑acuity patient population in collaboration with dynamic multidisciplinary teams. The role establishes rapport with patients and families by phone, coordinates services, and provides education and nursing support to patients and families in and out of the clinic setting.

Schedule

• Full Time: Hours may vary, but will typically fall within a standard Monday-Friday, 8 a.m.-5 p.m. schedule.

Incentives & Total Rewards

• Relocation Assistance: Up to $8,000. Relocation is offered to employees relocating from a permanent residence located at least 50 miles from Duke University Hospital.
• Total Rewards: A comprehensive set of pay and benefits designed to support your well‑being, professional growth, and work‑life balance. Learn more here.

How you will make an impact

• Collaborate with providers, case managers, registered nurses, and other members of the health care team to assess patient needs, develop plans of care, and optimize outcomes for complex patient populations.
• Provide telephone triage and clinical consultation across multiple clinical areas; monitor outcomes, document patient responses to care, and keep providers informed.
• Serve as a point of contact for patients, families, and care teams; provide information on recommended treatments and coordinate complex visits, pre‑visit assessments, and clinic flow.
• Coordinate prescription refills, prior authorizations, medications, coverage options, treatment equipment, and related clinical paperwork, including lab, school, leave, medical release, emergency, travel, disability, and discharge forms.
• Educate patients and caregivers about access to care, disease states, treatments, procedures, medications, home care, and continuation of care, and connect them with internal, external, and community resources.
• Coordinate internal and external referrals, future appointments, post‑hospitalization care, home discharge planning, and transitions with inpatient and hospital care coordination teams.
• Support patients and caregivers with information about service costs, insurance coverage, payment options, and access to continuing care resources.
• Participate in quality assurance and performance improvement activities; support best practices, regulatory compliance, timely documentation, reporting, and record maintenance.

What you will need

• BSN required.
• 3 years of nursing experience required.
• Current or compact RN licensure in the state of North Carolina required.
• Solid background in pediatric nursing; hematology/oncology experience preferred.
• Experience with telephone triage or managed care coordination.
• Strong oral and written communication skills and software navigation abilities; EPIC experience preferred.
• Good organizational skills.
• Flexible attitude with the ability to function independently and as a team member while assisting patients and families through home care coordination and in the clinic setting.
• Knowledge of the registered nurse scope of practice and appropriate application of the nursing process.
• Ability to independently seek resources, work collaboratively, and establish and maintain effective working relationships.
• Ability to communicate clearly with patients, families, visitors, the health care team, physicians, administrators, leadership, and others.
• Ability to teach patients and families in accordance with the nursing plan of care.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.