Helpline & Program Assistant

NAMI Georgia; Atlanta (GA); On-site; Full time

Job summary

NAMI Georgia is seeking a Helpline & Program Assistant to support educational programs and the helpline. This full-time role involves maintaining databases, assisting with training materials, and providing compassionate support to individuals seeking mental health resources. Ideal candidates will have strong communication skills and a passion for helping others.

Qualifications

• Bachelor's degree or 3-5 years of related experience.
• Experience with mental health challenges preferred.

Responsibilities

• Maintain database of caller information and resources.
• Assist with training material packets and program outreach.
• Respond to inquiries in a timely and professional manner.

Skills

Communication

Active Listening

Organizational Skills

Compassion

Education

Bachelor's degree in social work, psychology, human services

Tools

Microsoft Office

Excel

Job description

Programs - Atlanta, Georgia

Job Title: Helpline & Program Assistant (PA)

Reports To: Helpline & Resource Supervisor

FLSA Status: Non-Exempt/Hourly ($18 -$21)

Hours: 8:30 am - 5:00 pm/ Full-Time

Location: In-Office Position

NAMI Georgia

4120 Presidential Parkway, STE 200

Atlanta, GA. 30340

Are you passionate about helping others?

Would you like to build a meaningful career while making a real impact?
At NAMI Georgia, we are looking for a compassionate, dedicated individual who wants to grow within our organization and help us promote mental health recovery, support, education, and advocacy across Georgia. If you’re someone who leads with empathy, is eager to make a difference, and is excited about building a long-term future with a mission-driven team — this could be the perfect opportunity for you!

About the Role

The Program & Helpline Assistant plays a crucial role in our mission — supporting the success of NAMI’s educational programs and the NAMI Georgia Resource and Helpline. This role is ideal for someone who is organized, empathetic, a strong team-player, and is excited to build lasting relationships within a growing nonprofit organization.

Key Responsibilities

• Helpline Support
  • Maintain an up-to-date database of caller information and resources. Respond to resource-related emails
  • Assist with the Parity Navigator program, helping individuals understand and file insurance parity complaints.
  • Recruit and support Helpline volunteers; step in to assist when volunteers are unavailable.
  • Research and organize Georgia-based mental health resources to keep our information accurate and accessible.
  • Respond to calls and emails from individuals seeking mental health, housing, legal, and community resources, when needed.
  • Complete follow-up communications with individuals requesting assistance, when needed.

• Program Assistance:
  • Build and assemble training material packets for scheduled sessions
  • Package and ship program materials to participants
  • Maintain inventory of program and training supplies
  • Process invoices for program stipend requests
  • Assist with creating newsletters, social media content, and marketing materials.
  • Assist with program outreach and marketing
  • Maintain program tracking and data sheets, using Microsoft Excel
  • Respond to inquiries in a timely and professional manner
  • Assist program staff with various projects and other duties assigned

What We’re Looking For

Education:

• Bachelor's degree in social work, psychology, human services, or a related field — OR — 3–5 years of related experience.

Experience and Skills:

• A genuine passion for helping people and making a difference.
• Strong communication and active listening skills.
• Ability to stay calm and compassionate when helping callers in distress.
• Knowledge of mental health, developmental disabilities, and Georgia’s mental health system preferred.
• Experience working with individuals facing mental health challenges is a plus.
• Excellent organizational skills, attention to detail, and a collaborative spirit.
• Comfortable with technology, especially Microsoft Office, and database systems like Excel.

Why Join Us?

At NAMI Georgia, you won’t just find a job — you'll find a purpose-driven career.

We’re proud to foster a welcoming, supportive workplace where your work directly improves lives across Georgia. We’re excited to invest in your growth and help you build a long-term future with us.

If you’re ready to start your journey with a team that values heart, dedication, and growth, we would love to hear from you!