Program Assistant - Virtual Programs Mather HQ (Evanston, IL)

Mather LifeWays; Illinois; On-site; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing the lives of older adults through innovative virtual programs. As a Community Initiatives Program Assistant, you will play a vital role in supporting creative arts and wellness initiatives, ensuring that participants have the resources they need to thrive. This full-time, hybrid position offers the chance to engage with a diverse community while utilizing your skills in communication and technology. You'll assist in program implementation, manage online interactions, and contribute to a positive, inclusive environment. If you're passionate about making a difference and have a knack for organization, this role is perfect for you!

Benefits

Generous paid time off (PTO) program

401(k) with employer match

Subsidized parking or public transportation

Wellness Spending Account

Medical, dental, and vision plans

Tuition reimbursement

Employee wellness programs

Short- and long-term disability insurance

Life insurance for all team members

Qualifications

• Minimum of Bachelor's degree and 2+ years in an admin or program support role.
• Strong verbal and written communication skills required.

Responsibilities

• Assist with day-to-day activities of virtual programs and communication with participants.
• Support program implementation via Zoom and manage social media engagement.

Skills

Verbal communication

Written communication

Detail-oriented

Goal-driven

Social media proficiency

Administrative support

Education

Bachelor's degree

Tools

Zoom

Microsoft Office

Facebook

LinkedIn

Instagram

Job description

The Community Initiatives Program Assistant, Virtual Programs, contributes to achieving the Mather Community Initiatives’ vision of “an equitable society in which all older adults find wellness opportunities and resources to thrive within their communities.”

This role further supports the Community Initiatives’ goal of serving older adults through Creative Arts and Wellness programs, with a focus on virtual (online) programs. The person in this role assists with all day-to-day activities related to Community Initiatives' virtual programs, including communication with participants, assisting program facilitators in online programs, and tracking/reporting participation.

This position is full-time, hourly, hybrid, and requires occasional work (up to 2 days/week) at Mather Headquarters in Evanston, Illinois. This position requires evening and weekend availability. See schedule pattern below:

Monday

Tuesday

Thursday

Friday

Saturday

Sunday

Week 1

11am-7pm

11am-7pm

11am-7pm

11am-7pm

9am-5pm

Week 2

11am-7pm

11am-7pm

11am-7pm

11am-7pm

11am-7pm

ESSENTIAL FUNCTIONS

• Support program implementation via Zoom/video technology (e.g., admit participants, respond to questions entered in the Chat)
• Communicate with virtual program participants to confirm registration, send needed materials, and answer questions
• Gather and report feedback to improve future programs
• Assist in managing Creative Community Facebook group (e.g., respond to participant posts, post prompts to create engagement)
• Cross check registration platform with website to ensure accuracy
• Assist in preparing materials (e.g., monthly program calendar) to be posted on the Mather website
• Prep assemble art supplies for virtual programs
• Support other program-related efforts as needed

QUALIFICATIONS AND SKILLS
Required:

• Minimum of Bachelor’s degree
• 2+ years work experience in an administrative or program support role involving online programs or use of technology (Zoom, social media, other technology)
• Strong verbal and written communications skills
• Competence in basic functions in social media, including Facebook, LinkedIn, and Instagram.
• Proficient in Microsoft Office program including Word, PowerPoint, and Excel. Able to use Zoom.
• Detail oriented, goal-driven and motivated to meet targets and deadlines

The hourly base wage range is a good faith estimate of the range Mather reasonably expects to pay for this position at the time of the posting. The actual hourly base wage paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, geographic location and market changes. The position is also eligible to participate in Mather benefit plans.

Hourly Pay Range

$25.75 - $31 USD

Mather offers a competitive benefits package.*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

• Medical, dental, and vision plans
• Adoption Assistance Reimbursement
• Tuition reimbursement for continuing education
• Extended illness benefits
• Employee wellness programs
• Short- and long-term disability insurance
• Life insurance - free to all team members

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well SM , we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work , and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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