Helpdesk & Vendor Operations Analyst

Gilder Search Group; Erie, Northern (Erie County, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

MCPC in Erie, PA is seeking an Administrative/ Analyst Helpdesk to provide first-line support for sourcing and suppliers, handle vendor setup/change requests, and assist across SCC, payments and supplier data management. You will ensure service deliverables meet SLAs and contribute to training resources on processes, while maintaining clear communication with teams and external partners.

This is a full-time, on-site role requiring strong English communication, problem-solving, and a

Qualifications

• Excellent communication skills (verbal and written) in English.
• General purchasing system skills.
• Proficient with Microsoft Office (Excel, Word, Access, PowerPoint, Outlook).
• Customer service experience.

Responsibilities

• Alpha Helpdesk: First line of Support for Sourcing and Suppliers
• Vendor Setup/Change Requests
• Supply Chain Connect (SCC) Support
• Payment Issue Resolution
• Supplier Data Management
• Management of Service Deliverables to SLA's
• Training of resources on processes

Skills

Communication

Purchasing systems

Customer Service

Tools

Microsoft Office

Job description

MCPC in Erie, PA is seeking an Administrative/ Analyst Helpdesk to provide first-line support for sourcing and suppliers, handle vendor setup/change requests, and assist across SCC, payments and supplier data management. You will ensure service deliverables meet SLAs and contribute to training resources on processes, while maintaining clear communication with teams and external partners.

This is a full-time, on-site role requiring strong English communication, problem-solving, and a