Helpdesk Technician Intern

Reefcp; Lehi (UT); On-site; USD 23,000 - 32,000; Part time

Job summary

Reef Capital in Utah is seeking a Helpdesk Technician Intern to join our IT team. The intern will support daily helpdesk operations, assist with onboarding/offboarding, and help maintain software licenses and hardware inventory across Lehi and Park City offices.

The role emphasizes customer service, technical curiosity, and the opportunity to learn by receiving regular coaching and mentoring in a fast-paced environment. This internship is on-site in Lehi with occasional Park City visits.

Qualifications

• Pursuing or recently completed a degree in CS/IT/Cybersecurity or related field.
• Familiarity with Windows and MacOS operating systems.
• Interest in applying generative AI to technical workflows.
• Basic understanding of security best practices.
• Strong problem-solving, organizational skills, and attention to detail.
• Ability to work on site in Lehi with weekly commuting to Park City; mileage reimbursed.
• Ability to move and set up IT equipment.

Responsibilities

• Triage, resolve, and escalate helpdesk tickets across Windows and Mac environments.
• Assist with onboarding/offboarding, provisioning software/hardware, and managing MDM systems.
• Support administration of various software platforms and maintain licensing records.
• Maintain IT equipment and inventory across Lehi and Park City offices.
• Create and maintain documentation; assist with staff training on systems.
• Identify automation opportunities and learn to apply AI to IT processes.

Skills

Windows OS

MacOS

Problem solving

Organizational skills

Attention to detail

Education

Information Technology or related field

Tools

MDM systems

Job description

Position Title: Helpdesk Technician Intern

Company: Reef Capital

Compensation: $20/hour

Location: Lehi, Utah

About Reef: Reef is a Utah-based vertically integrated investment and development firm founded in 2005. Reef's team is currently involved in some of the most prominent development transactions in Utah and other targeted geographies across the United States. Built on two decades of success, our investment approach combines proven expertise with purposeful innovation. Reef's team has completed more than 500 transactions across all lines of business. In addition to our real estate investment strategy, Reef and/or affiliates own and operate various businesses that add significant long-term value to its projects. We have grown rapidly, growing from about 25 employees to well over 400, with managed assets on behalf of over 750 institutional and individual partners worldwide. With the motto "Expect the Best," Reef's most prominent developments include Black Desert Resort, a $2 billion luxury resort in Ivins, Utah; Marcella, a luxury private golf community in Park City, Utah; Tributer Resort, Virginia's newest premier private lakeside golf destination; Cornerstone Club, a 5,000-acre residential community, private club, and resort in Telluride, Colorado; Sweetens Cove, a renowned and evolving golf destination nestled in the Tennessee Valley; and the restoration of the historic Coco Palms Resort in Wailua, on the island of Kauai, Hawaii.

Position Summary

Reef is seeking a customer service-oriented and tech-savvy Helpdesk Technician Intern to join our team. The ideal candidate will be pursuing a degree in a technology related field and seeking an opportunity to apply their education in a fast-paced environment. You will play a crucial role in supporting the operation of the IT helpdesk.

Through this internship, you should expect to receive regular feedback, coaching, and mentoring to help you develop your abilities and achieve goals.

Responsibilities

• Ticket Management: Triage, resolve, and elevate support tickets within defined SLAs, ensuring KPIs are met, across both Windows and Mac OS environments.
• User, Software, Device Management: Assist with the onboarding and offboarding process, provisioning software & hardware, maintaining MDM systems, actioning access control change requests, auditing technology costs.
• Software & Admin Support: Support the administration of various software platforms, helping ensure proper security, functionality, and availability. Assist with audits to reduce unnecessary costs and maintain accurate licensing records.
• Hardware & Equipment Support: Help maintain IT-related equipment, supporting optimal functionality and inventory tracking across Lehi and Park City offices.
• Training & Documentation: Help create and maintain documentation for software and hardware and assist with training staff on company systems as needed.
• Process Improvement: Identify opportunities for automation and efficiency improvements in IT processes, with the opportunity to learn and apply artificial intelligence for automating tasks.

Qualifications

• Currently pursuing or having recently completed a degree program in Computer Science, Information Technology, Cybersecurity, Information Systems or related fields.
• Familiarity with Windows and MacOS operating systems.
• Interest in implementing a generative artificial intelligence in technical workflows.
• Basic understanding of security best practices.
• Strong problem-solving and organizational skills as well as attention to detail.
• Ability to primarily work on site at our Lehi office and reliably commute to our Park City satellite offices once a week (Mileage will be reimbursed).
• Ability to move and set up equipment as needed.