Helpdesk Technician

TLC Engineering Solutions, Inc; Orlando (FL); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Merit-based incentive bonus

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

9 holidays

Flexible schedules

Work-from-home options

Job summary

TLC Engineering Solutions, Inc. in Orlando, FL is seeking an experienced Helpdesk Technician to configure and troubleshoot workstations, laptops, tablets, monitors, and manage the IT ticket system. The role is hybrid, requiring two days in-office weekly and collaborative support across staff.

The candidate should have 2+ years in IT Help Desk, strong knowledge of Windows OS, Azure AD, and Office 365, plus excellent communication skills to assist employees and resolve issues promptly.

Qualifications

• Minimum of 2 years of IT Help Desk experience.
• Comprehensive knowledge of workstation hardware and Windows Operating Systems.
• Understanding of Azure Active Directory and Office 365.
• Friendly and approachable communication to explain resolutions.

Responsibilities

• Configure and troubleshoot workstations, laptops, tablets, and monitors, and maintain the IT ticket system.
• Reach out to staff with submitted trouble tickets and resolve tickets in a timely manner.
• Close tickets after successful resolutions and document steps taken.
• Collaborate with IT team on projects and provide user support as needed.

Skills

IT Help Desk

Windows Operating Systems

Azure Active Directory

Office 365

Customer service

Tools

CompTIA A+

MD-102

Microsoft Intune

Job description

TLC Engineering Solutions, Inc

Position Title: Helpdesk Technician

Level: Experienced

Job Location: Orlando, FL 32801

Position Type: Full Time

This is a hybrid role which requires two days per week in-office.

We are looking for a Helpdesk Technician to join TLC Engineering Solutions (TLC) in Orlando, FL. TLC has an amazing culture that focuses on our employees’ career development and opportunities to work on spectacular projects we are proud of - many of which you will know! Visit our website to learn more: Projects | TLC Engineering Solutions (tlc-engineers.com).

The primary role of the Help Desk Technician is to configure and troubleshoot workstations, laptops, tablets, monitor and maintain the TLC IT Ticket system, which involves reaching out to staff who have submitted trouble tickets, resolve the ticket in a timely manner and close tickets after successful completion.

Qualifications You'll Need:

• A minimum of 2 years of IT Help Desk experience
• Comprehensive knowledge of workstation hardware and Windows Operating Systems
• A proven understanding of Azure Active Directory and Office 365
• Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees

Preferred Qualifications, Knowledge and Experience:

• CompTIA A+ and / or MD-102 certifications
• Microsoft Intune experience

Why Choose TLC?

TLC is consistently ranked among the largest multidiscipline firms in the country for the built environment. We have grown to more than 500 highly qualified professionals in 21 offices since our start in 1955! We know that our team is our success, and their growth this year has landed TLC as a Hot Firm. Even more importantly, TLC was named as one of the “Best Firms” based upon the feedback of our staff! We are JUST certified and consistently challenge ourselves to be the best we can be for our team and communities.

In addition to a rewarding career and competitive salary, TLC provides its employees with a benefits package that is designed with the employee in mind.

• Merit-based incentive bonus
• 401(k) match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 9 holidays
• Flexible schedules
• Work-from-home options

Outside recruiters may not contact any TLC Engineering Solutions (TLC) employee directly to present candidates. Please contact TLC Corporate Recruiting or TLC Director of Human Resources to execute a contract for placement of candidates. TLC will not pay a fee for any placement resulting from the receipt of an unsolicited resume without a prior signed agreement.

TLC is an Equal Opportunity, dedicated to Workforce Diversity. OE/M/F/IWD/V – Minorities, women, individuals with disabilities and veterans are encouraged to apply.

TLC participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age and other classifications covered under federal, state or local laws.

Equal employment opportunity, including veterans and individuals with disabilities.

TLC Engineering Solutions' Healthcare Expertise

Our healthcare engineering contributes to saving lives in a positive and impactful way with flexibility, resiliency, and energy efficiency in mind. Follow us on LinkedIn and visit our website to see more.