Helpdesk / Technical Support Specialist - 25-73507

cyberThink Inc; Dover (DE); On-site; USD 34,440 - 48,216; Full time

Job summary

A leading technology firm in Dover, DE is seeking a Helpdesk / Technical Support Specialist to manage customer tickets and provide product support. The ideal candidate will have experience in help desk and customer service. This position offers competitive compensation ranging from $25.00/hr to $35.00/hr, depending on skills and experience.

Responsibilities

• Make sound recommendations on functional and technical improvements to the product.
• Manage and complete customer tickets related to the product.
• Provide effective product support as needed.
• Provide input to training and/or documentation materials regarding latest technical and functional design changes.
• Attend meetings and respond to emails and phone calls.
• Create documentation as needed and assist in testing.

Skills

Help Desk Experience

Customer Service Experience

Job description

Overview

Helpdesk / Technical Support Specialist - 25-73507

Compensation

Base pay range: $25.00/hr - $35.00/hr. Rates depend on skills, experience, location, and industry.

Responsibilities

• Make sound recommendations on functional and technical improvements to the product.
• Manage and complete customer tickets related to the product.
• Provide effective product support as needed.
• Provide input to training and/or documentation materials regarding latest technical and functional design changes and processes used within the product.
• Attend meetings, complete customer service ticket requests, submit weekly reports, and respond to emails and phone calls.
• Create documentation as needed, assist in testing, and be part of the Customer Engagement team.
• Report to the Customer Engagement Specialist.

Qualifications

• Help Desk Experience
• Customer Service Experience

Company

cyberThink Inc. Equal Opportunity Employer.

Employment type

Contract

Seniority level

Mid-Senior level

Job function

Information Technology

Industries

Computer and Network Security and IT System Operations and Maintenance

Location

Dover, DE