Helpdesk- Technical Support Engineer

Honda Logistics; Lincoln (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

Honda Logistics in Lincoln, AL seeks an on-site IT Associate to provide tier 1-2 support for company devices, network access, and applications.

You will perform system health checks, backups, tape management, password resets, and on-call support, ensuring compliance and operational continuity.

The role requires one year of desktop, laptop, and printer administration, strong customer service, and the ability to work overtime as needed.

Qualifications

• Minimum of 1 year of experience administering desktops, laptops, and tablets.
• Experience administering printers.

Responsibilities

• Perform daily NSE/SEE checks to ensure system health.
• Check BRMS daily and weekends to confirm backups.
• Resolve printing issues and administer AdaptIO.
• Verify SAN PROD/HA replication is normal.
• Maintain and clean tape drives as needed.
• Rotate tapes in the vault and Talladega storage.
• Every other weekend, run GCCS checks for Monday readiness.
• Provide on-call support for IBM I servers and hardware.
• Support laptops, desktops, and tablets.
• Model core values: Respect for the Individual, Building Trust, Developing Yourself and Others.

Job description

Posted Monday, August 31, 2026 at 4:00 AM | Expires Tuesday, September 15, 2026 at 3:59 AM

About Us

Honda Logistics North America (HLNA) is a wholly owned subsidiary of Honda Logistics Inc (HLI), a global supply chain and logistics company based in Japan. HLNA is the holding company for our US based operating companies and as such provides direction and support in the areas of IT, procurement, sales, finance, compensation, HR Policy, Organizational Development, legal and compliance, audit and future innovation and planning strategies. We support global initiatives of HLI by providing efficient and compliant services and information from our regional companies activities supporting our customers at American Honda Motor and Honda Development and Manufacturing of America.

SUMMARY

This role providestier 1 or 2 on-site technical support through quality customer service via Phone, Email, Remote Session, or in person to users of the company's electronic devices accessing the network, systems, applications, etc.

ESSENTIAL JOB FUNCTIONS

(include but not limited to):

Please note this job description is not designed to contain a comprehensive list of activities, duties, or responsibilities that are required of the Associate for this job. Duties, responsibilities, and activities may change at any time with or without prior notice.

• Perform daily subsidiary (NSE/SEE) checks to ensure system health and functionality.
• Check BRMS daily and on weekends to make sure backups run correctly.
• Ensure there are no printing issues and administer AdaptIO.
• Check the SAN boxes (PROD and HA) daily to ensure disk-to-disk replication is normal.
• Administer and maintain (clean) the tape drive as needed for proper tape usage.
• Maintain and keep tapes in rotation order in the vault and in the storage cases in Talladega.
• Every other weekend, perform GCCS system checks to make sure systems are ready for Monday.
• Provided on-call support every other week for any issues with IBM I server and hardware.
• Provide support for Laptops, Desktops, and Tablets.
• Act as a role model for all Associates and adhere to the company's core values:
• Respect for the Individual
• Building Trust
• Developing Yourself and Others

PERIODIC JOB FUNCTIONS

devices or printers as needed for NSE systems.

• Reset user passwords on the GCCS system.
• Take tapes offsite to Talladega as per backup strategy for Disaster Recovery (twice a week).
• Assist with any SOX-related evidence in Active Directory when necessary to supply to auditors.
• Perform Failover tests during shutdown or as necessary for both NSE and SEE.
• Restore files/data from tapes as needed for Honda-requested purposes.

QUALIFICATIONS/EDUCATION/EXPERIENCE

• Minimum of 1 year of experience administering Desktops, laptops, and Tablets
• Experience administering printers

ESSENTIAL PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that an associate must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The Associate must occasionally lift and/or move printers and/or monitors (up to 40 pounds)
• While performing the duties of this position, the Associate is regularly required to bend, stand, walk, talk, and/or hear.
• Sitting for extended periods of time
• Work overtime as required

WORKING CONDITIONS

• Work is performed in a normal office setting with minimal exposure to health or safety hazards.
• Occasionally required to perform work on the production floor in a non-climate-controlled environment.