Business Systems Principal Administrator - IT Liaison

American Honda Motor Company, Inc.; Marysville (OH); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Relocation assistance

401K plan

Medical benefits

Paid time off

Job summary

American Honda Motor Company, Inc. is seeking an IT Liaison to connect Production Engineering Business Unit (PEBU) with Honda Development & Manufacturing of America IT. You will ensure reliable, standardized IT delivery, develop software packaging standards, and lead deployment processes for associates.

The role requires data-driven analysis, governance, training programs, and cross-functional leadership to align IT initiatives with business goals across North America.

Qualifications

• Experience working on cross functional teams to implement solutions.
• Knowledge of documenting current business processes and re-engineering for improvement.
• Knowledge of customer service concepts; meeting or exceeding customer needs.

Responsibilities

• Act as the PEBU primary contact for IT issues; develop countermeasure plans and standard processes.
• Install software packages on hardware for new hires/transfers; ensure policy compliance.
• Lead the PEBU IT training program and create training plans for various roles.
• Establish and lead the PEBU IT strategy and long-term road map; gain leadership approval.
• Create and lead cross-functional teams between PEBU, HDMA, and AHM IT; set priorities.
• Develop standard software packaging profiles for each group/department.

Skills

Cross-functional teams

Process documentation

Customer service concepts

Education

Bachelor’s degree in Information Technology or related field, or equivalent relevant experience.

Job description

What Makes a Honda, Is Who Makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint".

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

Job Purpose

The IT Liaison serves as the primary connection between Production Engineering Business Unit (PEBU) departments and Honda Development & Manufacturing of America (HDMA) IT, ensuring reliable, standardized delivery of IT systems, software, and support across diverse manufacturing operations in North America. This role is responsible for developing and maintaining software packaging standards, leading structured deployment processes for associates, and addressing systemic IT issues through data-driven analysis and countermeasures. The IT Liaison drives cross-functional collaboration and prioritization of IT needs, while establishing and managing governance, training programs, and organizational support structures. Additionally, the role leads the development and execution of the PEBU IT strategy, benchmarking best practices and aligning initiatives with business leadership objectives.

Key Accountabilities

• Act as the PEBU primary contact for IT related systemic issues. Complete situation appraisal and countermeasure plans for any gaps. Develop and implement standard processes in coordination with HDMA and Americal Honda Motor (AHM) IT.
• Install software packages on the hardware of all new hire / transfer associates. Create, maintain, and implement a standard process for the installation process that follows all IT standard software policies.
• Lead the PEBU IT training program for IT systems and processes. Create and maintain training plans for different roles. (ex. hiring managers or new hires).
• Establish and lead the PEBU IT strategy and long term road map. Create, maintain, and implement the organizational support structures and activity plans. Set the priority of long term and strategic IT initiatives. Benchmark other business units. Gain approval with BUL for the strategy with regular updates.
• Establish and lead a cross functional team between PEBU Departments and HDMA and AHM IT with regular cadence meetings to address department IT issues with added focus of short term and operational issues. Set priority of activity for PEBU.
• Create, maintain, and implement standard software packaging profiles for standard roles in each group/unit/department. Must consider the unique needs of each area given PEBU’s support of nearly all manufacturing areas in all the North American plants.

Qualifications, Experience, And Skills

Minimum Educational Qualifications

• Bachelor’s degree in Information Technology or related field, or equivalent relevant experience.

Minimum Experience

• 8+ years’ experience in business systems or IT generalist role.

Other Job-Specific Skills

• Experience working on cross functional teams to implement solutions
• Knowledge of the activities, tasks, deliverables and techniques for documenting current business processes; ability to identify problems, opportunities, and re-engineering processes for improvement.
• Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Working Conditions

• Minimal travel (<10%) as needed to fulfill role, typically to Honda sites. Overtime as necessary to complete job function.
• Onsite role (100% onsite expectation, with flexibility for up to 20% work from home) in open office environment.
• Occasional support to plant operations, requiring associate being comfortable on plant floor and other production areas.

What differentiates Honda and makes us an employer of choice?

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Regional Bonus (when applicable)
• Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued learning
• Training and Development Programs

Additional Offerings

• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Tuition Assistance & Student Loan Repayment
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.