Helpdesk Tech-SR

Constellation West; Colorado Springs (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive 401(k) plan with employero

Competitive health benefits withemploy

11 paid holidays per year

15 days starting paid time off for new

Tuition/CE reimbursement

Relocation assistance

Pre-tax commuter benefit accounts

STD/LTD/life insurance with buy-up 0

Veteran hiring preference

ESOP conversion in 2026 – a lucrative

Job summary

Constellation West in Colorado Springs, CO is seeking a Senior Helpdesk Technician to lead Tier I/II support, troubleshoot hardware and software issues, and mentor junior staff. The position requires 8+ years of experience, a 4-year degree (or equivalent), and active SECRET clearance.

DoD 8140 Cyber Workforce Certification (minimum Security+) is required. Onsite work, strong customer service, and escalation management are essential for success in this role.

Qualifications

• 8+ years of relevant experience.
• 4-year degree – or additional 4 years of experience in lieu of degree.
• Ability to work onsite in Colorado Springs, CO.
• Active SECRET clearance.
• DoD 8140 Cyber Workforce Certification (minimum Security+)
• Windows OS, Active Directory, MS Office.
• Hardware/software troubleshooting.
• Helpdesk ticketing systems.
• Customer service and escalation management.

Responsibilities

• Lead helpdesk operations and Tier I/II support for end-users.
• Troubleshoot hardware and software issues.
• Mentor junior staff and ensure timely resolution of service tickets.
• Ensure compliance with IT policies.

Skills

Helpdesk support

Customer service

Ticketing systems

Hardware troubleshooting

Software troubleshooting

Security clearance

Education

Bachelor's degree or equivalent experience

Tools

Windows OS

Active Directory

MS Office

Job description

Role

Helpdesk Tech‑SR

Leads helpdesk operations, providing Tier I/II support for end‑users, troubleshooting hardware and software issues, and mentoring junior staff. Ensures timely resolution of service tickets and compliance with IT policies.

Required Skills & Tools

• 8+ years of relevant experience
• 4-year degree – or additional 4 years of experience in lieu of degree
• Ability to work onsite in Colorado Springs, CO
• Active SECRET clearance
• DoD 8140 Cyber Workforce Certification (minimum Security+)
• Windows OS, Active Directory, MS Office
• Hardware/software troubleshooting
• Helpdesk ticketing systems
• Customer service and escalation management

Benefits

• Competitive 401(k) plan with employer matching
• Competitive health benefits with employer contributions
• 11 paid holidays per year
• 15 days starting paid time off for new hires
• Tuition/CE reimbursement
• Relocation assistance
• Pre‑tax commuter benefit accounts
• STD/LTD/life insurance with buy‑up options
• Veteran hiring preference
• Conversion to an employee‑owned firm (ESOP) in 2026 – a lucrative benefit to employee‑owners

EEO Statement

We are an equal opportunity employer. We are proud to be an EEO/AA employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c).