Helpdesk Support with Security Clearance

Strategic Analysis Incorporated; Arlington (VA); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Strategic Analysis, Inc. in Arlington, VA is seeking a versatile Helpdesk Support to provide Tier 1 and Tier 2 IT support for our main office. The role requires strong communication, experience with Windows 11, macOS, Office 365, and AD/Intune, and the ability to obtain DoD Secret clearance.

Hybrid work arrangement in Arlington, VA with duties including support ticketing, device setup, and end-user assistance for software and hardware across the organization.

Qualifications

• Tier 1 and Tier 2 help desk support
• Office 365 and corporate application support
• Strong communication skills
• Experience supporting Windows 11 and macOS operating systems
• 4+ years with HS, 2+ with AS, or BS (IT support related)
• B.S. in Information Technology or related field or equivalent work experience/certifications
• Ability to obtain DoD Secret clearance

Responsibilities

• Deliver high quality customer service and provide Tier 1 and Tier 2 helpdesk support for internal and external customers
• Monitor the support email and phone line to manage requests in Service Desk Plus
• Install, diagnose, and perform minor repairs to computer hardware and peripherals

Skills

Tier 1/2 support

Office 365 administration

Active Directory

Intune

Education

B.S. in Information Technology or related field

Tools

Office 365

Intune

VPN

Service Desk Plus

Windows 11

macOS

Job description

Strategic Analysis, Inc. is an Equal Opportunity Employer. Helpdesk Support (#25-149) Job Code:26-149

Location: Arlington, VA - Hybrid

FT/PT Status: Full Time

Required Clearance: Secret

Salary Range:65-75 Strategic Analysis, Inc. (SA) is seeking a versatile,

skilled Helpdesk Support to join our exceptional team.

Qualified candidates will meet the requirements detailed below necessary to provide technical IT support to our main office in Arlington, VA.

Candidates will be interacting with all employees at the organization.

• Tier 1 and Tier 2 help desk support
• Office 365 and corporate application support
• Strong communication skills
• Experience supporting Windows 11 and macOS operating systems
• Years of experience: 4+ with HS, 2+ with AS, or BS (directly related to IT support)
• Education: B.S. in Information Technology or related field or equivalent work experience/certifications
• Ability to obtain DoD Secret clearance
• Preferred Skills:
• Experience with helpdesk ticketing systems
• Active Directory and User Account Management
• Experience with Microsoft 365 applications and Intune
• Setup and imaging of new computers
• VPN setup and troubleshooting

• Relevant certifications: CompTIA Sec+, Net+, Microsoft Certified Professional

• Deliver high quality customer service and provide Tier 1 and Tier 2 helpdesk support (investigation, troubleshooting, and resolution) for internal and external customers of computer software and hardware
• Monitor the support email and phone line to manage support requests in Service Desk Plus
• Install, diagnose, and perform minor repairs to computer and audio-visual hardware, software, and peripheral equipment (external displays, printers, scanners, etc.)

Strategic Analysis, Inc. is an Equal Opportunity employer and is committed to non-discrimination in employment.

All qualified applicants will receive consideration for employment without regard to race, color, religions, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability (physical or mental), age (40 or older), protected veteran status, genetic information (including family medical history) or any other characteristic protected by law.

This policy includes but is not limited to the following employment actions: recruitment, hiring, firing, promotion, demotion, compensation, fringe benefits, training, mentoring and sponsorship programs. * * *