Helpdesk Support Technician

CMIT Solutions St. Louis; St. Louis (MO); On-site; Full time

Job summary

A Managed IT Services Provider in St. Louis is seeking a Helpdesk Support Technician to assist clients with technical issues. This entry-level role demands technical competency and excellent communication skills to ensure effective problem-solving and customer satisfaction. Ideal candidates will thrive in a fast-paced environment and possess a strong ability to follow established procedures.

Qualifications

• At least two years of experience in a help desk or service desk role.
• Experience with desktop systems up to Windows 11 and server systems up to Server 2022.
• Working knowledge of diagnostic utilities.

Responsibilities

• First line of defense for client technical issues.
• Aim for first-call resolution to enhance customer satisfaction.
• Follow processes and procedures for efficiency.

Skills

Troubleshooting complex systems

Communication skills

Analytical skills

Exceptional interpersonal skills

Problem-solving skills

Education

Associates degree or higher in Information Technology

Job description

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Helpdesk Support Technician

You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

Job Description

Helpdesk Support Technician

You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency. We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

Requirements:

• At least two years of experience working as a help desk or service desk consultant
• Proficiency in troubleshooting complex systems
• Excellent communication skills, both written and verbal
• 1 or more years of experience with desktop systems up to Windows 11
• 1 or more years of experience with server systems up to Server 2022
• 1 or more years of experience with Microsoft Office
• Experience with MacOS is a plus
• Extensive application support experience
• Working knowledge of a range of diagnostic utilities
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Strong documentation skills
• Ability to conduct research into a wide range of computing issues is required
• Ability to present ideas in a user-friendly, business-friendly manner
• Proven analytical and problem-solving skills
• Experience working in a team-oriented, collaborative environment
• Associates degree or higher in Information Technology or related work experience
  
  

Company Description

CMIT Solutions is a Managed IT Services Provider for businesses. We offer a fast-paced, high growth environment with excellent recognition, advancement and earnings potential. We are looking for individuals that want to be part of a winning team that prides itself on delivering outstanding customer service and developing raving fans. We have a culture where self-starters thrive and creativity, proactivity, and accountability reign supreme.

CMIT Solutions is a Managed IT Services Provider for businesses. We offer a fast-paced, high growth environment with excellent recognition, advancement and earnings potential. We are looking for individuals that want to be part of a winning team that prides itself on delivering outstanding customer service and developing raving fans. We have a culture where self-starters thrive and creativity, proactivity, and accountability reign supreme.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer and Network Security

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