Information Technology Support Technician

Concero Technology Group, LLC; St. Louis (MO); On-site; Full time

Job summary

Concero Technology Group, LLC is seeking a Customer Support Specialist to provide essential IT Help Desk support. This role involves handling technology support requests, collaborating with team members, and ensuring excellent customer service. Ideal candidates will have strong communication skills, a desire to improve processes, and familiarity with various IT tools. Join a dynamic team and take the next step in your IT career.

Qualifications

• 1-2 years of previous help desk experience preferred.
• Intermediate knowledge of networking and computer hardware required.
• Experience with supporting mobile devices and video conferencing hardware preferred.

Responsibilities

• Provide Level One technology support via calls and tickets including incident management.
• Actively monitor regional office and jobsite networks.
• Document all support activities in a ticket tracking database.

Skills

Customer Service

Analytical Skills

Problem Solving

Communication

Organizational Skills

Education

Bachelor’s or Associate’s degree

Tools

Active Directory

Microsoft Exchange

Microsoft Office

Windows 10/11

Office 365

Mobile Device Management (MDM)

Job description

This range is provided by Concero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $25.00/hr

Direct message the job poster from Concero

The Customer Support Specialist is an integral part of the IT Help Desk team and serves as the first point of contact for all IT endpoint support issues across the company. Collaboration among team members and the formation of relationships with customer base are keys to maintaining our current level of an exceptional customer experience.

Responsibilities

• Provide Level One technology support via calls and tickets including incident management, diagnosis, escalation, tracking and resolution to office and remote personnel.
• Actively monitor regional office and jobsite networks. Identify potential issues and proactively work towards resolution.
• Moderate Active Directory administration including user account creations.
• Moderate Microsoft Exchange administration including mailbox and calendar creation.
• Dispatch service vendors for hardware warranty items as directed by the organizations procedures.
• Document all support activities in a ticket tracking database.
• Work within documented SLA’s regarding call backs, escalations, status updates and resolutions.
• Work closely with other IT Teams to resolve incidents or determine when escalation of a support issue is necessary.
• Actively participate in security efforts and remediate endpoints and user accounts that may have been compromised
• Assist in developing documentation to improve communication and service delivery.
• Follow established processes and standards. Identify and propose potential process improvements.
• Opportunity for additional projects and responsibilities to contribute to professional growth.
• Qualifications Desire to provide excellent customer service and positive support experience for customers.
• 1-2 years of previous help desk experience preferred.
• Bachelor’s or Associate’s degree preferred, but not required.
• Ability to communicate in a clear and concise manner in all verbal and written communications.
• Excellent analytical and problem-solving skills.
• Intermediate knowledge of networking, computer hardware, identity management software and cloud computing required.
• Knowledge of Active Directory, Microsoft Exchange, Microsoft Office including Outlook, Windows 10/11, and Office 365.
• Desire to provide online learning or training for customers
• High level of professionalism.
• Desire to work with other IT Teams and the ability to work independently in an efficient and effective manner.
• Strong time management and organizational skills including the ability to successfully multitask.
• Motivated to acquire and develop new knowledge and skills.
• Experience preferred with Mobile Device Management (MDM) software and supporting mobile devices
• Experience preferred with video conferencing hardware and software

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at Concero by 2x

Sign in to set job alerts for “Information Technology Support Technician” roles.

Greater St. Louis $55,000.00-$75,000.00 3 weeks ago

St Louis, MO $52,416.00-$67,392.00 1 month ago

Richmond Heights, MO $40,000.00-$60,000.00 6 months ago

St Louis, MO $40,000.00-$60,000.00 3 months ago

Data Center Technician (all genders)(EN)

Technology Refresh Installation Specialist

Volunteer: Information Technology Support

IT Support Technical Instructor (Continuous)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.