Helpdesk Support Technician

Control Air Enterprises LLC - Northern Division; Anaheim (CA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Life Insurance and Long-Term Disabled

Flexible Spending Account (FSA)

Paid Holidays

Paid Time Off (PTO)

Employee Stock Ownership Plan (ESOP)

Job summary

Control Air Enterprises LLC is seeking a Helpdesk Support Technician to provide day-to-day IT support across our California offices, manufacturing facilities, and job sites. You will serve as the primary point of contact for technical issues, assisting end users with hardware, software, networking, and access problems while delivering excellent customer service.

DOE, on-site role in Anaheim. This role offers exposure to Microsoft 365, cybersecurity best practices, and enterprise networking as

Qualifications

• Associate degree in IT or related field required.
• Minimum 2+ years of Help Desk or Desktop Support experience.
• Experience with Microsoft Windows and business applications.
• Networking basics: TCP/IP, DNS, DHCP, VPN.
• Strong troubleshooting and analytical skills.
• Microsoft 365 user administration knowledge.
• Excellent communication and customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting multiple locations preferred.
• Industry certifications such as CompTIA A+, Network+ or Microsoft are a plus.

Responsibilities

• Provide Tier I and II IT support for desktops, laptops, mobile devices, printers, and apps.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Install and configure computer systems and software.
• Support Windows desktop OS and standard business software.
• Manage user accounts, passwords, and onboarding activities.
• Troubleshoot TCP/IP, DNS, DHCP, VPN, wireless, and internet access.
• Maintain IT hardware and software inventory.
• Assist with cybersecurity initiatives and endpoint protection.
• Coordinate with vendors to resolve issues.
• Document procedures and configurations.

Skills

Troubleshooting

Customer service

Problem solving

Communication

Education

Associate degree in Information Technology, Computer Science, Information Systems, or related field

Tools

Microsoft 365

Job description

Control Air Enterprises LLC

Helpdesk Support Technician

5200 E. La Palma Ave.

Anaheim, CA 92807

Salary: 27.00 - 33.00 USD / HOUR

$27 - $33/ hr. (DOE)

Are you a customer-focused IT professional who enjoys solving technical issues, supporting end users, and keeping technology running smoothly? We are seeking a motivated and dependable Helpdesk Support Technician to provide day-to-day technical support across Control Air's corporate offices, manufacturing facilities, and jobsites.

Working closely with the IT team and employees throughout the organization, you will serve as a primary point of contact for technical support, helping resolve hardware, software, networking, and user-access issues while delivering outstanding customer service. This role is ideal for someone who enjoys troubleshooting technology, assisting others, and contributing to a fast-paced business environment.

Why Join Us?

This is more than a Helpdesk Support Technician role; it's an opportunity to play a critical role in supporting the technology infrastructure that powers one of California's leading mechanical contractors. You'll gain exposure to enterprise systems, networking, cybersecurity, cloud technologies, and end-user support while helping drive operational excellence across the organization.

If you enjoy helping people, solving technical problems, and making a direct impact on business operations, this role is for you.

Key Responsibilities

• Provide Tier I and Tier II technical support for desktops, laptops, mobile devices, printers, and business applications.


• Respond to Help Desk requests and troubleshoot hardware, software, operating system, and connectivity issues.


• Install, configure, and deploy computer systems, peripheral equipment, and software applications.


• Support Microsoft Windows desktop operating systems and standard business software platforms.


• Assist with user account administration, password resets, access management, and onboarding activities.


• Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VPN, wireless connectivity, and internet access.


• Maintain and track IT hardware, software, and technology inventory.


• Support workstation upgrades, equipment replacements, and technology refresh initiatives.


• Document support activities, technical procedures, and system configurations.


• Assist with cybersecurity initiatives, endpoint protection, and security best practices.


• Coordinate with vendors and service providers to resolve technical issues when necessary.


• Support technology projects, system upgrades, and company-wide deployments.


• Provide technical support for employees located in offices, fabrication facilities, and remote jobsites.


• Escalate complex technical issues to senior IT staff when appropriate.


• Deliver exceptional customer service and technical guidance to employees at all levels of the organization.


• Support additional IT and technology-related responsibilities as needed.

Ideal Characteristics

• Customer Service Focused


• Strong Troubleshooter & Problem Solver


• Detail Oriented & Organized


• Self-Starter with a Positive Attitude


• Team Player & Effective Communicator

Qualifications

• Associate degree in Information Technology, Computer Science, Information Systems, or related field preferred.


• Minimum 2+ years of Help Desk, Desktop Support, Technical Support, or related IT experience.


• Experience supporting Microsoft Windows desktop operating systems and business applications.


• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless connectivity, and printers.


• Strong troubleshooting and analytical skills.


• Experience deploying and supporting desktop, laptop, and mobile devices.


• Knowledge of Microsoft 365 applications and user administration.


• Strong organizational and documentation skills.


• Excellent communication and customer service abilities.


• Ability to manage multiple priorities in a fast-paced environment.


• Experience supporting employees across multiple locations is preferred.


• Industry certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are a plus.

Benefits

• Medical, Dental, and Vision Insurance


• 401(k) Retirement Plan


• Life Insurance and Long-Term Disability Coverage


• Flexible Spending Account (FSA) and Supplemental Benefit Options


• Paid Holidays


• Paid Time Off (PTO)


• Employee Stock Ownership Plan (ESOP)

Build Your Career With Us

Life is too short to spend it in a job you don't enjoy. Join a team of passionate, talented professionals who take pride in delivering industry-leading mechanical and electrical solutions throughout California.

For more than 45 years, we have been a trusted full-service mechanical contractor specializing in:

• Major Construction


• Tenant Improvements


• Industrial Services


• Plumbing


• Retrofit Projects


• Service & Maintenance


• Controls


• Energy Commissioning


• Detailing

Our teams support projects across a wide range of industries, including healthcare, entertainment, laboratories, hospitality, commercial office, government, education, civic, and industrial facilities. We offer Design-Build, Design-Assist, and Plan & Spec services and are proud to be 100% employee-owned through our ESOP program.

Today, our organization includes more than 1,000 employee-owners, multiple California locations, and one of the largest fabrication operations in the state.

Locations

• Corporate Headquarters: Anaheim, California


• Additional Offices: San Diego and Livermore


• Manufacturing Facilities: Anaheim and Livermore

To learn more, visit www.controlac.com.

Equal Opportunity Employer, including disabled and veterans.