Helpdesk Support Technician

Control-Air-Enterprises-LL; Anaheim (CA); Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical/dental/vision

Life Insurance

Long-Term Disability Insurance

Paid holidays

Paid time off

ESOP

Job summary

Control Air Enterprises LLC is seeking a Helpdesk Support Technician to provide Tier I and II support for desktops, laptops, mobile devices, printers, and business apps across offices, fabrication facilities, and remote jobsites.

You will troubleshoot OS, software, and network issues, assist with onboarding and user administration, and help safeguard systems with cybersecurity best practices. ESOP company offering growth opportunities.

Qualifications

• Associate degree in Information Technology, Computer Science, Information Systems, or related field preferred.
• Minimum 2+ years of Help Desk, Desktop Support, Technical Support, or related IT experience.
• Experience supporting Microsoft Windows desktop operating systems and business applications.
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless connectivity, and printers.
• Strong troubleshooting and analytical skills.
• Experience deploying and supporting desktop, laptop, and mobile devices.
• Knowledge of Microsoft 365 applications and user administration.
• Strong organizational and documentation skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting employees across multiple locations is preferred.
• Industry certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are a plus.

Responsibilities

• Provide Tier I and Tier II technical support for desktops, laptops, mobile devices, printers, and business applications.
• Respond to Help Desk requests and troubleshoot hardware, software, operating system, and connectivity issues.
• Install, configure, and deploy computer systems, peripheral equipment, and software applications.
• Support Microsoft Windows desktop operating systems and standard business software platforms.
• Assist with user account administration, password resets, access management, and onboarding activities.
• Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VPN, wireless connectivity, and internet access.
• Maintain and track IT hardware, software, and technology inventory.
• Support workstation upgrades, equipment replacements, and technology refresh initiatives.
• Document support activities, technical procedures, and system configurations.
• Assist with cybersecurity initiatives, endpoint protection, and security best practices.
• Coordinate with vendors and service providers to resolve technical issues when necessary.
• Support technology projects, system upgrades, and company-wide deployments.
• Provide technical support for employees located in offices, fabrication facilities, and remote jobsites.
• Escalate complex technical issues to senior IT staff when appropriate.
• Deliver exceptional customer service and technical guidance to employees at all levels of the organization.
• Support additional IT and technology-related responsibilities as needed.

Skills

Troubleshooting

Customer service

Communication

Multitasking

Documentation

Education

IT/CS degree

Tools

Windows OS

Microsoft 365

TCP/IP/DNS/DHCP/VPN

Job description

Control Air Enterprises LLC is seeking a customer-focused, technically skilled, and dependable Helpdesk Support Technician who is passionate about solving technology challenges and delivering exceptional end-user support. The ideal candidate possesses strong troubleshooting and problem-solving abilities, excellent communication skills, and a commitment to providing outstanding customer service. This individual must be capable of supporting a wide range of hardware, software, networking, and user-access needs while effectively managing multiple priorities, maintaining accurate documentation, and contributing to the reliability and security of the organization's technology infrastructure.

Why Join Us?

• Employee-owned company through our ESOP program
• Industry leader in mechanical construction since 1979
• Career growth and advancement opportunities
• Collaborative and team-oriented culture
• Challenging and rewarding projects
• Ongoing training and professional development
• Competitive compensation and benefits package

Responsibilities Include:

• Provide Tier I and Tier II technical support for desktops, laptops, mobile devices, printers, and business applications.
• Respond to Help Desk requests and troubleshoot hardware, software, operating system, and connectivity issues.
• Install, configure, and deploy computer systems, peripheral equipment, and software applications.
• Support Microsoft Windows desktop operating systems and standard business software platforms.
• Assist with user account administration, password resets, access management, and onboarding activities.
• Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VPN, wireless connectivity, and internet access.
• Maintain and track IT hardware, software, and technology inventory.
• Support workstation upgrades, equipment replacements, and technology refresh initiatives.
• Document support activities, technical procedures, and system configurations.
• Assist with cybersecurity initiatives, endpoint protection, and security best practices.
• Coordinate with vendors and service providers to resolve technical issues when necessary.
• Support technology projects, system upgrades, and company-wide deployments.
• Provide technical support for employees located in offices, fabrication facilities, and remote jobsites.
• Escalate complex technical issues to senior IT staff when appropriate.
• Deliver exceptional customer service and technical guidance to employees at all levels of the organization.
• Support additional IT and technology-related responsibilities as needed.

Qualifications:

• Associate degree in Information Technology, Computer Science, Information Systems, or related field preferred.
• Minimum 2+ years of Help Desk, Desktop Support, Technical Support, or related IT experience.
• Experience supporting Microsoft Windows desktop operating systems and business applications.
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless connectivity, and printers.
• Strong troubleshooting and analytical skills.
• Experience deploying and supporting desktop, laptop, and mobile devices.
• Knowledge of Microsoft 365 applications and user administration.
• Strong organizational and documentation skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting employees across multiple locations is preferred.
• Industry certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are a plus.

What Success Looks Like:

• Deliver exceptional Tier I and Tier II technical support by resolving hardware, software, networking, and user-access issues in a timely and professional manner.
• Build strong relationships with employees across offices, fabrication facilities, and jobsites through responsive communication and outstanding customer service.
• Maintain reliable technology operations by effectively supporting desktops, laptops, mobile devices, printers, Microsoft 365 applications, and business systems.
• Demonstrate strong troubleshooting skills by identifying root causes and resolving technical issues while minimizing business disruption.
• Maintain accurate documentation, asset inventories, system records, and support procedures that promote operational efficiency and consistency.
• Contribute to the success of the IT Department through collaboration, continuous learning, cybersecurity awareness, and a commitment to supporting Control Air's growing business operations.

Hourly Pay Range:

$27/hr. - $33/hr. (DOE)

• Medical, dental, and vision benefits
• Life Insurance
• Long-Term Disability Insurance
• Paid holidays
• Paid time off
• Employee stock ownership plan (ESOP)

Work Schedule:

Alternative Work Schedule: Monday - Thursday, 9 hours per day; Friday, 4 hours.

About Control Air Enterprises LLC:

We have been in business for over 42 years and are a full Mechanical HVAC contracting firm specializing in Major Construction, Tenant Improvement, Industrial, Plumbing, Retrofit, Service, Controls, Energy Commissioning and Detailing. Our divisions can handle a wide range of projects and services that include Design Build, Design Assist and Plan & Spec for facilities in the Medical, Entertainment, Laboratory, Hotel, Resort, Office, Government, Education, Civic and Commercial industries. We are also 100% employed owned (ESOP), have over 1,000 family members, and have one of the largest fabrication shops in California. Our corporate headquarters are in Southern California (Anaheim - just south of Los Angeles), conveniently located near several major freeways. We also have offices in San Diego and Livermore (Northern California). Our manufacturing facilities are located in Anaheim (Southern California) and Livermore (Northern California).

Applicants must be legally authorized to work in the United States. Employment eligibility will be verified in accordance with applicable federal law following hire. This position is not eligible for employer-sponsored immigration sponsorship or work authorization benefits now or in the future.

• Control Air Enterprises LLC is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination, harassment, and retaliation.
• We recruit, hire, train, promote, compensate, and administer all employment practices based on qualifications, merit, business needs, and other legitimate job-related factors. We are committed to providing equal employment opportunities to all qualified applicants and employees.
• Control Air does not discriminate on the basis of race, color, ancestry, national origin, religion, creed, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth, breastfeeding, reproductive health decision-making, age (40 and over), physical disability, mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Applicants Requiring Accommodation:

Control Air is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process.

If you require assistance completing an application, participating in an interview, or otherwise participating in the recruiting process, please contact

Requests for accommodation will be handled confidentially and in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer, including disabled and veterans.