Helpdesk Support Specialist Student Help

University of Wisconsin-Madison - Student jobs; Madison (WI); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare services organization is seeking dedicated individuals for customer service roles. This position offers a competitive salary, flexible remote work options, and opportunities for career advancement. Ideal candidates will possess strong communication skills and a commitment to client satisfaction.

Benefits

Flexible remote work options

Career advancement opportunities

Supportive work environment

Qualifications

• Must be available and punctual for scheduled work shifts.
• Completion of HIPAA Privacy and Security training.

Responsibilities

• Provide phone coverage for incoming and outgoing calls.
• Resolve customer service issues and pharmacy network problems.
• Assist with on-site client orientation and health fairs.

Skills

Communication

Customer Service

Listening

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Competitive salary with potential for bonuses
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):
- Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
- Acquire knowledge and proficiency in pharmacy benefits management (PBM) and mail order resources to effectively assist members and clients
- Resolve customer service issues and pharmacy network problems to ensure client satisfaction
- Assist with on-site client orientation, health fairs, and business conferences
- Perform office duties such as copying, collating, mailings, filing, and processing payments

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
- Exceptional phone and listening skills
- Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."