Helpdesk Support Specialist - ISD Service Desk

Freddie Mac; Morrisville (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare services is seeking a Help Desk Support professional. The role offers opportunity for career growth with flexibility for remote work. Ideal candidates will have strong communication skills and a background in technical support, helping to improve community health and well-being.

Benefits

Career advancement opportunities

Flexible scheduling options

Supportive work environment

Qualifications

• Associate's degree or equivalent experience required.
• Two years of experience if only holding a High School diploma.
• Strong organizational skills and attention to detail preferred.

Responsibilities

• Provide first-level support for Help Desk callers.
• Document requests and resolve customer issues.
• Maintain inventory of equipment and escalate issues as needed.

Skills

Communication

Teamwork

Multitasking

Customer Responsiveness

Education

Associate's degree in Computer Science or related field

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $29.23 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Supportive and collaborative work environment
- Chance to make a positive impact on the health and well-being of the community

What to Expect (Job Responsibilities):
- Provide first-level support to all callers of the Help Desk, assisting with installation, maintenance, and training of products and services
- Document all requests, problems, and resolutions to ensure effective problem tracking
- Communicate with customers regarding the status of incidents and ensure their satisfaction before closing tickets
- Maintain inventory of equipment and supplies, ordering as necessary
- Escalate unresolved issues to appropriate staff and ensure timely resolutions

What is Required (Qualifications):
- Associate's degree in Computer Science, Information Systems Management, or related field, or equivalent combination of education, training, and experience
- If holding a High School diploma or GED, a minimum of two (2) years of relevant experience is required
- Excellent communication skills and the ability to work effectively in a team environment
- Demonstrated ability to manage multiple tasks simultaneously
- Highly responsive to internal customers

How to Stand Out (Preferred Qualifications):
- Experience in a customer service or technical support role
- Familiarity with software, hardware, and network troubleshooting
- Strong organizational skills and attention to detail

#HealthcareServices #TechnicalSupport #CareerOpportunity #RemoteWork #CustomerService

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