Helpdesk Support Specialist

TEKsystems; Cedar Rapids (IA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Helpdesk Support Specialist to provide first-line support for technical issues. In this fully remote role, you'll troubleshoot hardware and software problems, assist users via phone, email, or chat, and contribute to the internal knowledge base. This position offers a competitive hourly rate and a range of benefits, making it an excellent opportunity for those looking to start their career in IT. If you're passionate about technology and customer service, this role is perfect for you.

Benefits

Medical, dental & vision insurance

401(k)

Life insurance

Disability insurance

HSA

Transportation benefits

Employee assistance

Paid time off

Qualifications

• Entry-level position requiring proficiency in Windows operating systems.
• Strong problem-solving skills and attention to detail are essential.

Responsibilities

• Provide first-line support to end-users experiencing technical issues.
• Diagnose and resolve basic hardware and software issues.

Skills

Proficiency in Windows 10

Proficiency in Windows 7

Call center support experience

Problem-solving skills

Attention to detail

Job description

Join to apply for the Helpdesk Support Specialist role at TEKsystems.

Job Description

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

Responsibilities

1. Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting.
2. Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management.
3. Contribute to and utilize the internal knowledge base for common issues and solutions, providing feedback for improvement.
4. Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions.
5. Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues.
6. Demonstrate strong problem-solving skills and attention to detail, including multi-tasking.
7. Troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.
8. Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned.
9. Perform other duties as assigned.

Skills and Requirements

• Proficiency in Windows 10 and Windows 7.
• Experience with call center support and troubleshooting.
• Strong problem-solving skills and attention to detail.

Compensation and Benefits

The pay range for this position is $15.00 - $15.50/hr. Benefits may include medical, dental & vision, 401(k), life insurance, disability insurance, HSA, transportation benefits, employee assistance, and paid time off, subject to eligibility and plan specifics.

Additional Details

• This is a fully remote position.
• Application deadline: May 9, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers worldwide, including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to unlock business value and foster innovation. TEKsystems is an equal opportunity employer.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting