Helpdesk Support IT

GCS Recruitment; Dundalk (MD); On-site; USD 42,000 - 68,000; Full time

Job summary

GCS Recruitment Specialists is seeking a reliable Helpdesk Support IT to provide onsite technical support for Operations facilities. The role covers end-user computing, printers, networking equipment, and OT environments with strong troubleshooting and adherence to SOPs.

The position requires hands-on work, independence, and participation in on-call rotations and site shift schedules. Onsite work in Dundalk, MD with a customer-focused approach and proactive incident handling.

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Experience imaging and deploying laptops and desktops.
• Printer troubleshooting and basic networking knowledge.
• Windows 11 and Linux environments support.
• Experience with a ticketing system and following SOPs.
• Excellent communication and customer service skills.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktops.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, OS, and application issues.
• Support user onboarding and workstation setup.
• Diagnose and resolve printer issues, including network printers.
• Perform basic networking troubleshooting and asset management support.
• Handle tickets and requests within SLA; participate in CM processes.
• Escalate complex issues when needed.

Skills

Troubleshooting

Customer service

Communication

Independent worker

On-call readiness

Problem solving

Education

CompTIA A+ Certification

Tools

Windows 11

Linux

Printer troubleshooting

Imaging & deployment

Networking basics

Ticketing system

Job description

Position Overview

We are seeking a reliable and customer-focused Helpdesk Support IT to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application-related issues
• Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

• Diagnose and resolve printer issues, including network-connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities

Operational Support

• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications

• Minimum 1 year of hands-on IT support experience
• Experience with:
• Laptop imaging and deployment
• Printer troubleshooting and support
• Basic networking concepts and troubleshooting
• Windows 11 operating systems
• Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and technical SOPs
• Excellent communication and customer service skills

Preferred Qualifications

• CompTIA A+ Certification
• Background supporting:
• Experience working in large-scale enterprise environments
• Familiarity with change management processes

GCS is acting as an Employment Business in relation to this vacancy.