Helpdesk Support Engineer

Arrow Search Partners; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

A rapidly growing asset management company seeks a Helpdesk Support Engineer for their NYC headquarters. This position offers substantial opportunities for growth and mentorship, while involving responsibilities such as troubleshooting desktop applications and providing support to end users including C-Suite execs.

Qualifications

• 5+ years’ experience providing support in a Windows 10 environment.
• Experience troubleshooting Office 365 and providing mobile support for Apple and Android.
• Comfortable with video conferencing technologies.

Responsibilities

• Provide high-quality level 1-2 support for all end users.
• Troubleshoot Windows 10, Office 365 and other desktop applications.
• Setup and deploy workstations, printers, and desk phones for new users.

Skills

Troubleshooting

Communication

Interpersonal skills

Desktop support

Job description

About The Company

One of our rapidly growing clients in the Asset Management space is looking to hire a Helpdesk Support Engineer to join their NYC headquarters. This role reports directly into the Head of IT and comes with lots of opportunity for growth and mentorship.

About The Company

One of our rapidly growing clients in the Asset Management space is looking to hire a Helpdesk Support Engineer to join their NYC headquarters. This role reports directly into the Head of IT and comes with lots of opportunity for growth and mentorship.

Responsibilities

• Provide high-quality level 1-2 support for all end users including C-Suite located primarily in the US and some in the UK
• Troubleshoot Windows 10, Office 365 and many other desktop applications
• Setup and deploy workstations, printers, desk phones for new users
• Support Microsoft 365 and Google Workspace environments
• Manage and administer endpoints via Endpoint Manager
• Manage and monitor patching/updates
• Create documentation for end users
• Learn the IT landscape and be a backup to the Head of IT
  
  

Requirements

• 5+ years’ experience providing support in a Windows 10 environment
• Experience/comfortability being the ‘go-to’ help desk personnel for an organization
• Experience troubleshooting Office 365
• Ability to provide mobile support for both Apple and Android
• Comfortable providing support for various video conference technologies (zoom, webex, etc) as well as basic AV support for conference rooms
• Great communication and interpersonal skills
  
  

Pluses

• Experience working within a cloud-based environment
• Experience/desire to work within financial services
• Scripting capability with Powershell/Python/Vbscript
  
  

Salary Range

$70,000-$110,000

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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