Helpdesk Support Agent

Ensworth School; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Ensworth School in Nashville seeks a customer-focused Helpdesk Support Agent to join the IT department. Based primarily at the Frist Campus and traveling to the Red Gables Campus as needed, you are the first point of contact for students, faculty, and staff.

Responsibilities include responding to helpdesk tickets, troubleshooting hardware and software issues, and supporting day-to-day technology needs across both campuses.

Qualifications

• Customer-focused front-line support experience.
• Ability to troubleshoot hardware and software issues.
• Experience handling helpdesk tickets and end-user communication.

Responsibilities

• Respond to helpdesk tickets in a timely manner.
• Troubleshoot hardware and software issues for students, faculty and staff.
• Support day-to-day technology needs across campuses (Frist and Red Gables).

Skills

Customer service

Helpdesk

Ticketing systems

Hardware troubleshooting

Software troubleshooting

Education

Associate degree

Tools

Ticketing system

Remote desktop tools

Job description

Details

Posted: 28-Jul-26

Location: Nashville, Tennessee

Type: Full Time

Categories

Technology

Required Education

2 Year Degree

Ensworth is seeking a customer-focused Helpdesk Support Agent to join our IT department. Based primarily at the Frist Campus and traveling to the Red Gables Campus as needed, this position serves as the first point of contact for technology-related questions and issues from students, faculty, and staff. Under the supervision of the Associate Director of Technology and the Chief Technology Officer, the Helpdesk Support Agent responds to helpdesk tickets, troubleshoots hardware and software issues, and supports day-to-day technology needs across both campuses.

About Ensworth School

Ensworth is a kindergarten through twelfth grade, coeducational independent school. The School promotes academic excellence and inspires students to be intellectually curious, to use their talents to the fullest, to be people of integrity, and to be contributors to society. The school’s challenging academic program is embedded in a culture of support and encouragement and reflects a commitment to the core skills of observation, collaboration, communication, analysis, questioning, evaluation, and most importantly, the application of knowledge. Graduates have the adaptability, resilience, and resourcefulness necessary for success in the 21st century and are not only prepared to meet the demands of the future but are also imbued with a sense of purpose and service to others. Ensworth School is an extraordinary place to work and seeks employees who are passionate about learning and motivated by the opportunity to awaken that passion in students.

Connections working at Ensworth School

https://careers.nais.org/jobs/22460346/helpdesk-support-agent