Field Engineer (On Site)

Enable Ministry Partners; Brentwood (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fantastic company culture

3 weeks of PTO & major holidays

401k with a match

Growth opportunities

And much more!

Job summary

Enable Ministry Partners, a division of Enable Resource Group, seeks a Field Engineer to provide onsite and remote IT support for church clients in the Nashville area. You will troubleshoot a wide range of issues, install and maintain hardware/software, and cultivate strong client relationships through active listening and clear communication.

The role requires 3+ years in IT support, expertise with Microsoft 365, Active Directory/Entra ID, and familiarity with ticketing systems, networking

Qualifications

• 3+ years in an IT support role troubleshooting Tier II – Tier III tickets.
• Current experience supporting Microsoft 365 applications.
• Proven knowledge with creating and managing users, groups, and objects within Active Directory/Entra ID.
• Working knowledge of electronic ticketing systems.
• Windows and macOS operating systems support.
• IT infrastructure knowledge including DHCP, DNS, TCP/IP and IP routing.
• Windows server management.
• Virtualization (Hyper-V or similar).
• Remote administration concepts and tools.
• Disaster recovery and backup technology.
• Active Directory, security and distribution groups, and group policy.
• Windows-based print servers.

Responsibilities

• Providing on-site technical support to clients and ensuring reliable technology resolutions.
• Installing, configuring, and maintaining hardware and software systems within various environments.
• Building client relationships through active listening and empathetic behavior.
• Explaining complex technical concepts in an understandable way for all skill levels.

Skills

IT support experience

Microsoft 365

Active Directory/Entra ID

Ticketing systems

Windows & macOS support

Networking basics

Windows Server management

Virtualization (Hyper-V)

Remote administration

Backup & Disaster recovery

Education

Bachelor's degree in a related area

Tools

ConnectWise

Datto/Kaseya

Google Workspace

Job description

*Must live in the Nashville, TN area— This is an onsite position. *

Enable Resource Group is seeking a mission-minded Field Engineer to join our growing team!

Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we’re in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve.

As a Field Engineer, you will be responsible for providing both onsite and remote IT support directly to Enable clients. While resolving a wide range of issues, you will exercise thoughtful planning, careful execution, and effective teamwork, with a priority on building relationships. You should bring an impressive technical/networking competency, along with skills of tactful communication and excellent time and project management. Because of a consistent onsite presence, your role requires representing Enable in a highly professional and relational manner as you troubleshoot client IT issues and conduct projects.

Key Responsibilities:

• Providing on-site technical support to clients and ensuring reliable technology resolutions.
• Installing, configuring, and maintaining hardware and software systems within various environments.
• Building client relationships through the use of active listening and empathetic behavior.
• Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.

Required Skills:

• 3+years in an IT support role troubleshooting Tier II – Tier III tickets
• Proficient technical skills in the following areas:
  • Current experience supporting Microsoft 365 applications
  • Proven knowledge with creating and managing users, groups, and objects within Active Directoryand/or Entra ID
  • Working knowledge of electronic ticketing systems
• Windows and macOS operating systems support
• IT infrastructure knowledge and expertise with respect to:
  • Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
  • LAN & WAN architecture and troubleshooting
  • Windows server management
  • Virtualization(Hyper-V or similar)
• Working knowledge and experience with:
  • Computer setup and configurationof Mac and PC
  • Microsoft 5'
  • Remote administration concepts and tools
  • Disaster recovery and backup technology
  • Active Directory, security and distribution groups, and group policy
  • Windows-based print servers
• Ability to undergo and pass a background check in accordance with state and federal laws
• Valid drivers’ license and reliable transportation
• Ability to lift at least 50 lbs.

Preferred Skills:

• Firewall configuration and troubleshooting
• Enterprise network switches
• Network configuration: VLAN, QoS, LAG
• Process/task automation solutions in business or other environments
• Google Workspace administration
• Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
• A bachelor's degree in a related area of study

At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience.

• Fantastic company culture
• 3 weeks of PTO & major holidays
• 401k with a match
• Growth opportunities
• And much more!

To find out more information about Enable and our mission, visit our website at https://enableministry.com/

By joining our team, you have an outlet to contribute your professional skills and immediately become part of a life-changing impact. We can't wait to meet you!