Helpdesk Specialist II - Bilingual IT Support for Residents

City of Pharr, TX; Pharr (TX); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Retirement

Job summary

The City of Pharr, TX invites applications for a Full-Time Helpdesk Specialist II. Based onsite, you will identify, troubleshoot, and resolve issues across applications and desktop systems, providing frontline technical support to City users and TEAMPHARR.NET customers.

You will manage incidents via phone and remote connections, keeping users informed and ensuring timely resolutions. Successful candidates will use Word, PowerPoint, and Excel to prepare reports, communicate in English and

Qualifications

• Knowledge of computer systems and work-order tracking is required.
• Strong English and Spanish verbal and written communication skills are essential.
• Proficiency with Word, PowerPoint, and Excel for reports and communications.

Responsibilities

• Identify, troubleshoot, and resolve issues across applications and desktop systems.
• Provide frontline technical support to City users and TEAMPHARR.NET customers.
• Track incident responses and document work orders using established processes.

Skills

Knowledge of computer systems

Knowledge of work order tracking

Excellent English & Spanish comms

Education

Tools

Microsoft Word

PowerPoint

Excel

Job description

The City of Pharr, TX invites applications for a Full-Time Helpdesk Specialist II. Based onsite, you will identify, troubleshoot, and resolve issues across applications and desktop systems, providing frontline technical support to City users and TEAMPHARR.NET customers.

You will manage incidents via phone and remote connections, keeping users informed and ensuring timely resolutions. Successful candidates will use Word, PowerPoint, and Excel to prepare reports, communicate in English and