Helpdesk Specialist II

York Solutions, LLC; Minneapolis (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

York Solutions, LLC is seeking a deskside support technician to deploy capital hardware, build devices, and install software for end users. You will coordinate with users and managers and assist at the XpressDesk and Nuclear locations.

The role requires 2–5 years of hands-on experience with ticketing systems, device management (Intune/JAMF), and supporting iPad, Windows, and macOS devices. Strong communication and professionalism are essential.

Qualifications

• 2–5 years of deskside/helpdesk experience.
• ServiceNow or other ticketing system experience.
• Intune and/or JAMF for device management.
• Support of iPads, Windows OS, or macOS devices.
• Communication and professionalism are key.

Responsibilities

• Deploy capital hardware to end users and build devices.
• Install software and coordinate with users and managers.
• Assist end users at the XpressDesk or Nuclear location.
• Collaborate daily in in-person huddles and cross-team work.
• Assist with root-cause analysis and implement capitalizable features.

Job description

Capital work related to deploying new devices. Other capital project work includes improvements to ServiceNow for workflows for our team and end users, improving our provisioning process through adopting Intune and Autopilot, increased functionality for macOS devices.

Typical Day:

Typically this role will help deploy capital hardware to new end users. That means deploying devices, building them, installing software, coordinating with users and managers. It will also include helping end users at our walk up XpressDesk at 414 Nicollet or in our Nuclear location. A more senior technician will be able to help with INC root cause analysis and implementation of new capitalizable features related to root cause work.

Very collaborative, daily huddle calls, in-person collaboration. We aim to help users, and to best do that, we need to help each other. There will be some need for technical work of course, an ability to switch between tasks, and focus when possible, will be needed.

• Requirements:2-5 years of "at the elbow" or "Deskside" Or "helpdesk" experience. Candidates with less experience will be considered if they also have some related school work/major.
• ServiceNow or other ticketing system
• Intune and/or JAMF for device management
• ITIL training is a nice to have
• Support of ipads, Windows OS, or macOS devices
• Support of mobile phones, iOS or Android, etc.
• Skills:Communication and Professionalism are key.
• Problem solving and troubleshooting methodologies are best practice.