Helpdesk Specialist

Henry Schein; Savannah (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401K Plan with Company Match

Generous Time Off

Paid Parental Leave

Income Protection

Work Life Assistance Program

Flexible Spending Accounts

Educational Benefits

Worldwide Scholarship Program and Volu

Job summary

Brasseler USA Inc. is seeking an IT Helpdesk Support professional to provide first‑tier support for PCs, printers and peripherals in our Savannah, GA environment. You will escalate issues as needed and assist the IT Helpdesk Manager to ensure phones are staffed and tickets are tracked.

Ideal candidates have 1+ year of relevant experience, familiarity with Active Directory, Windows OS and basic networking, and a customer‑focused approach in a fast‑paced healthcare technology setting.

Qualifications

• Experience with Active Directory and AS400.
• Knowledge of Cisco networking and IP phones.
• Familiarity with Hyper‑V VMs on Windows Server.
• Experience with Windows OS and Office applications.
• Experience with imaging software and deployment tools.
• Proficient in PowerShell scripting.
• Understanding of Windows deployment and imaging workflows.
• Knowledge of antivirus technologies and security best practices.
• Experience managing mobile devices and endpoint security.
• Familiarity with network protocols and computer hardware.

Responsibilities

• Provide first‑line IT and hardware support for PCs, notebooks and printers.
• Create and modify user accounts and mailboxes; resolve basic incidents.
• Assist in problem/resolution tracking and escalation when needed.
• Manage inventory of toner, parts and accessories; assist with projects.
• Test software and operating systems for compatibility and update licenses.

Skills

Active Directory

AS400

Cisco networking

Hyper-V

Windows OS

Imaging software

PowerShell

Windows deployment

Antivirus

Mobile device mgmt

Networking protocols

Computer hardware

Customer service

Multitasking

Communication

Education

Bachelor's degree (hard science)

Job description

Don’t just work somewhere, join Brasseler and be a valued team member of a world‑class health care organization!

Our Culture

Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world‑class healthcare organization. All who join us are accountable to this charge.

Our Philosophy

Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA’s strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA. Explore our career opportunities below to learn more.

Job Overview

First tier of software/hardware support for users and PC’s/notebooks, printers, other peripherals. Escalates to more experienced Helpdesk team members as required, and assists the IT Helpdesk Manager to ensure that phones are manned. Assists the IT Helpdesk Manager with problem/resolution tracking.

Key Responsibilities

• Install and configure computer clients and peripherals.
• Maintain images of computer and notebook software images.
• Repair laser printers using routine and non-routine maintenance.
• Assist IT Helpdesk Manager with toner and parts inventory.
• Create and modify user accounts and mailboxes.
• Assist IT Helpdesk Manager with projects and initiatives.
• Assist Network Administrator in operation/maintenance of Savannah multi-media equipment.
• Perform first line network, server, and applications troubleshooting.
• Resolve issues over the phone or at desk side as needed.
• Escalate to a higher tier of support as necessary.
• Test new software and operating systems for compatibility.
• Update Microsoft software licenses and hardware documentation for workstations.
• Review training material the IT Helpdesk Manager prepares.
• Identify opportunities for improvements in hardware, software, and procedures.
• Monitor clients for viruses, spyware, and security vulnerabilities.
• Manage multiple high priority tasks and initiatives in a fast paced technical environment.
• Provide after-hours on call support.

Work Experience

• 1+ years of work experience required.
• 1+ years of experience in PC hardware, software, and laser printer repair preferred.
• 1+ years of customer service experience preferred.

Preferred Education

Bachelor’s degree in a hard science degree preferred.

Knowledge, Skills & Competencies

• Active Directory Administration
• AS400 Knowledge
• Cisco Networking and IP Phones
• Hyper‑V VMs on Windows Server
• Microsoft Windows OS’s and Office applications
• OS and Application Deployment Tools and Imaging Software
• Programming and PowerShell scripting
• Knowledge of Windows operating systems version 7, 8 and 10
• Antivirus technologies
• Management of mobile devices
• Network protocols
• Computer Hardware
• Excellent customer service
• Organized and capable of multitasking in a fast paced environment
• Self‑motivated, capable of managing time efficiently and productively
• Excellent communication, both verbal and written, interpersonal and leadership skills and ability to work within a team concept

Travel / Physical Demands

Minimal travel. Office environment. May require long periods of sitting, standing, kneeling, telephone, and computer work. May require occasional heavy lifting, up to 50 pounds.

Benefits

*Benefits may vary by location or status.

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Generous Time Off
• Paid Parental Leave
• Income Protection
• Work Life Assistance Program
• Flexible Spending Accounts
• Educational Benefits
• Worldwide Scholarship Program and Volunteer Opportunities

Equal Employment Opportunity

Henry Schein is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Join Our Team

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.

No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

It is important to us to offer different types of work arrangements.

Work From Home: Work is performed directly from the TSM's home office.

Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.

Onsite: Work is performed exclusively at a company facility.

Field: Position requires traveling to different locations within a specific geographic territory, as assigned.