Service Coordinator - Pacific Time Zone

Henry Schein; United States; Sur place; USD 38 000 - 59 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Coverage

401K Plan with Company Match

PTO

Paid Parental Leave

Income Protection

Work Life Assistance Program

Flexible Spending Accounts

Educational Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Résumé du poste

Henry Schein, Inc. is seeking a Service Coordinator to be the primary contact for field service requests, coordinating and delivering equipment service for customers.

You will manage service requests from intake through scheduling and dispatch, prioritizing emergencies and working closely with technicians, customers, sales and field management to ensure timely service delivery. The role requires strong communication, exceptional organization, and the ability to handle multiple priorities in a

Qualifications

• Typically 3+ years of related experience.
• High school education, vocational training, or on-the-job training preferred.
• Bachelor’s degree preferred in some cases.

Responsabilités

• Create work orders, schedule and dispatch technicians for equipment service and emergency repairs.
• Coordinate with District Manager on scheduling and service planning meetings.
• Handle high volume calls and emails from sales, service, technicians, field management and customers.
• Respond to customer questions about equipment and service; reroute calls as needed.
• Schedule service calls and maintain ongoing communication with technicians.
• Identify calls requiring troubleshooting and assign accordingly.
• Review open work orders and ensure technician assignment.
• Participate in special projects and provide leadership observations on service delivery.

Connaissances

Email management and calls

Time management

Attention to detail

Customer service

Interpersonal communication

Teamwork

Multi-tasking

Conflict management

Formation

High school diploma or equivalent

Bachelor’s degree preferred

Description du poste

JOB OVERVIEW: The Service Coordinator serves as the primary point of contact for all field service-related requests, supporting the coordination and delivery of equipment service for customers. This role manages service requests from initial intake through scheduling and dispatch, prioritizes emergency service needs, and coordinates closely with technicians, customers, sales and field management to support timely and effective service delivery. The Service Coordinator also monitors service activity and communicates updates and issues to the appropriate stakeholders.

Work Schedule: Monday - Friday; 8:30AM - 5:00PM Pacific Time.

KEY RESPONSIBILITIES:

• Creates work orders, scheduling and dispatch technicians for equipment service, or emergency repairs for customers.
• Partners with the District Manager regarding scheduling practices, including attending service planning meetings.
• Receives high volume of telephone calls and emails from sales, service, technicians, field management, and customers.
• Answers general questions from customers about equipment and service.
• Reroutes calls as necessary to the correct departments, and tracks calls appropriately.
• Schedules service calls with technicians and maintains frequent communication throughout the day to help plan and organize their time.
• Determines which calls require troubleshooting, based on predetermined call type selection
• Reviews open work orders to ensure they are assigned to a technician.
• Participates in special projects and performs other duties as required
• Provides feedback to leadership regarding observations related to on time arrivals, reschedules, repeat job visits, and job refusals.
• Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

• Ability to manage a high volume of emails and telephone calls.

GENERAL SKILLS & COMPETENCIES:

• Strong time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and the ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE: Typically 3 or more years of related experience.

PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Office environment. No special physical demands required.

The posted range for this position is $37,735- $58,962 annually which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Other benefits available include:

• Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living our values of helping health happen and caring for our team and the community we served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company’s network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

It is important to us to offer different types of work arrangements.

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.